Receptionist - Cheltenham Manor

ABOUT THE ROLE

Cheltenham Manor aged care home is part of Medical & Aged Care Group (MACG), a family-owned organisation committed to delivering high-quality care through strong relationships, consistent standards, and genuine respect for residents and their families.

We are looking for a reliable, people-focused Receptionist to join our team on a permanent part-time basis. In this role, you will be the first point of contact for residents, families, visitors, and staff — and the way you show up matters. We want someone who takes that responsibility seriously and brings a natural warmth to it.

The role spans a weekday and both weekend days, which suits someone looking for a consistent part-time schedule.

WHAT YOU'LL DO

• Greet and sign in residents, families, and visitors, ensuring a welcoming experience from the moment they arrive
• Answer and direct incoming calls promptly and professionally
• Support resident admissions, discharges, and orientations
• Coordinate bookings including hairdressing and the Private Dining Room
• Handle incoming mail, deliveries, and general correspondence
• Provide administrative support — data entry, invoicing, archiving, preparing tour packs, and assisting the Home Manager as required
• Liaise with Kitchen, Laundry, and Care teams on day-to-day administrative requests
• Carry out small tasks that make a real difference to residents, such as weekly flower distribution

WHAT YOU BRING

• 1–2 years' experience in reception or administration
• A warm, professional manner with people from all walks of life
• Strong attention to detail and the ability to manage competing priorities
• Clear communication skills, both written and verbal
• The ability to work independently, particularly across weekend shifts
• Experience in aged care is welcome but not required

WORKING WITH US

Unified by our commitment to providing superior care, our values see our divers team collaborate to deliver on our promise to our residents:

• Compassion: generous spirit, welcoming hospitality, connect.
• Integrity: honest, trustworthy and ethical in all that we do.
• Dignity: True worth of every individual.
• Diversity: Value uniqueness of each person.
• Accountable: we are accountable of all actions and outcomes to residents, their carers families and those who fund, govern and support us.
• Family: it is in how we think, behave and talk. It is reflected in the environments and experiences we create.
• Respect: We promote care, compassion and consideration with residents, their carers, families and each other.

Enjoy...

• Skill and career development
• Competitive pay
• Supportive culture demonstrating the core values
• Confidential EAP Support
• Learning and training opportunities
• Onsite parking

If you are a warm, organised professional who takes pride in delivering a great first impression, we'd love to hear from you!