Team Leader - Customer Service

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are now seeking an experienced Team Leader to join our exceptionally talented team in Southbank, Melbourne.

Not only is the Team Leader responsible for the businesses CSAT score, they will also lead, coach and develop all Customer Service Agents and function as the primary contact for all customer escalations.

What we are looking for:

• Someone that is experienced in leading teams of customer service agents.
• Flexibility, this role would suit someone who is very flexible with a variety of shifts available.
• You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
• Someone that can ensure that team quality and productivity KPIs are achieved.
• Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.
• Likewise, if you have previous experience of Salesforce it would be beneficial.
• If you enjoy providing exceptional customer service and strive to ensure your team is always high performing then this could be the right opportunity for you!

What's in it for you?

• Flexible hours from 7am - 10pm, 7 days a week!
• Competitive remuneration package.
• Fun & flexible working environment - with monthly celebrations and recognition programs.
• Famils (experience the travel we sell!) and discounted travel!
• Birthday leave
• Breakfast and lunch provided 5 days a week

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.