Support Specialist - Leaving Violence ProgramRemote

Transform Digital Healthcare with Telstra Health

At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed.

Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference.

About the Leaving Violence Program

The Leaving Violence Program provides financial and other support to help individuals who have left, or are leaving, a partner who uses violence. It is part of the Australian Government’s commitment to ending gender-based violence.

At Telstra Health, we are proud to partner with the Australian Government to deliver this national program. It is delivered in a trauma-informed and person-centred way, prioritising safety, choice, and respect. The program is culturally responsive, with a strong commitment to Aboriginal and Torres Strait Islander peoples, and is accountable to the Department of Social Services, ensuring transparency and compliance. All services are delivered ethically, with integrity, professionalism, and care.

About the role

As a Support Specialist in the Leaving Violence Program, you’ll provide short-term, practical support to victim survivors of intimate partner violence as they take steps toward safety and stability. You’ll provide steady, compassionate support at a critical time, helping them understand the program, complete applications, talk through their needs, and connect with the right supports to help keep them safe.

Working in a structured, telephone-based environment, you’ll deliver support that is trauma-informed, culturally safe, and responsive to each person’s situation. You’ll use your judgement to recognise risk, maintain appropriate professional boundaries, and escalate concerns when needed, always keeping safety at the centre of your work.

What you’ll be doing

• Supporting individuals through the application and eligibility process
• Providing short-term (up to 12 weeks) telephone-based support, including regular check-ins
• Undertaking risk and needs assessments and contributing to safety planning
• Facilitating access to financial support packages and referral pathways
• Maintaining accurate case notes and documentation in line with program requirements

About you

• Experienced in supporting victim survivors impacted by intimate partner or family violence, using a trauma-informed approach
• Confident in undertaking risk and needs assessments and contributing to safety planning
• Able to manage complex and sensitive situations with professionalism and care
• Strong organisational skills and experience maintaining accurate documentation
• Willingness to work full-time Monday to Friday between 8:00am – 6:00pm (local time) as part of a rotating roster
• Relevant qualification in social work, psychology or a related field, with eligibility for a recognised professional body (e.g. AASW, AHPRA, ACA, PACFA)
• Willingness to complete and maintain required compliance checks, including a valid Working With Children Check (WWCC) and National Police Check

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.

We’re a Circle Back Initiative Employer - you’ll get a response for every application.

Apply today to join a team that’s making a real difference in healthcare.

To learn more about the Leaving Violence Program, click here, and discover how Telstra Health is improving lives through digitally enabled care here.