Services Educator – Leaving Violence Program & 1800RESPECT

Join Telstra Health in Making a Difference

At Telstra Health, we harness technology and innovation to transform healthcare delivery. Backed by Telstra, we provide scalable solutions to improve patient and clinician experiences. We also deliver critical Family, Domestic, and Sexual Violence (FDSV) services, ensuring safe, trauma-informed support with well-trained teams committed to compassionate care.

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

Our Commitment and Program Principles

The Program is underpinned by four main principles:

• Trauma-informed - Individuals receive a trauma-informed, person-centred service.
• Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and person-centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

About 1800RESPECT

Telstra Health delivers the 1800RESPECT service on behalf of the Australian Government, working with specialist organisations. We are recruiting for roles including domestic, family and sexual violence first responders and team leaders

What’s the opportunity?

The Educator plays a pivotal role in enhancing the capabilities of frontline staff within the Leaving Violence Program and 1800RESPECT by designing and delivering targeted learning programs. This role directly supports our strategic objectives to ensure high-quality service provision and continuous improvement in helping victim-survivors of domestic violence. 

About the role

Design and Development of Learning Programs 

• Develop and deliver evidence-based, trauma-informed education and training programs that strengthen the knowledge and capabilities of frontline workers responding to family, domestic, and sexual violence. 
• Collaborate with interdisciplinary teams including Clinical Practice Lead/s and operational leadership (Team Leaders) to identify capability gaps within the frontline teams and develop strategies for addressing with educational programs. 
• Collaborate with subject matter experts, people with lived experience, and key stakeholders to ensure content is relevant, inclusive, and aligned with best practice frameworks 
• Ensure learning materials are tailored to diverse learner needs, including culturally safe and accessible delivery for Aboriginal and Torres Strait Islander peoples, people with disability, and CALD communities. 

 Evaluation and Continuous Improvement 

• Implement evaluation methods to assess training effectiveness, including pre- and post-training assessments, participant feedback, and performance metrics. 
• Analyse quality data and training outcomes to identify gaps in knowledge or skill across workforce groups in collaboration with Clinical Practice Leads and operational leadership (Team Leaders), using this data to inform future training priorities. 
• Contribute to a continuous improvement culture by incorporating feedback, research findings, latest clinical practices and sector developments into program revisions, where appropriate. 

Stakeholder Engagement and Collaboration 

• Work collaboratively with internal teams, including clinical supervisors, risk and quality managers, and program leads to identify targeted workforce development needs. 
• Build relationships with external partners, such as training providers, accreditation bodies, partner and sector organisations, to leverage best practice insights and support professional standards. 
• Engage with people with lived experience to co-design or review training content, ensuring authenticity and relevance to survivor needs. 

Compliance and Professional Standards 

• Ensure all training content aligns with legal and regulatory requirements, including mandatory reporting obligations, family and domestic violence information sharing schemes, and national service standards. 
• Maintain up-to-date knowledge of developments in domestic and family violence response, adult education, and trauma-informed care. 
• Participate in professional development and maintain any required accreditations or memberships relevant to the educator role. 

About you

To succeed in this role, you will need to meet the following:

Qualifications:

• A bachelor degree in social work, counselling, community services, psychology or equivalent.​ 
• Additional certifications in instructional design, adult education, or related areas are highly regarded. 
• Prior experience in a clinical or supportive role within health or community services is advantageous, but not mandatory. 

Experience

• Experience in Family Domestic & Violence and the associated challenges faced by frontline workers. 
• Demonstrated ability to develop and implement learning programs based on clinical or operational needs assessments. 
• Proven experience in instructional design and adult learning principles, preferably within health or community service sectors. 
• Proven ability to design inclusive training material for a diverse audience, using contemporary adult learning methodologies, both for in-person and virtually learning experiences. 
• Experience working in a role that requires collaboration with clinical and operational stakeholders. 
• Strong interpersonal and communication skills, with the ability to build rapport, and support learner engagement in sensitive subject matter.

 Why join Telstra Health?

• We believe that flexibility is not a ‘perk’ — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And it doesn’t stop there…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Assistance Program (EAP).
• Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more.
• Multiple leave options
• Our commitment to diversity, equity and inclusion

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at leavingviolenceprogram@health.telstra.com to discuss your interest.

Applications will be assessed and shortlisted as they are received — so apply today!

We are a Circle Back Initiative Employer — we commit to responding to every applicant.