General Manager, Customer Operations

ABOUT LASERBOND  

Founded in 1992, LaserBond has been at the forefront of surface engineering innovation in Australia. With a strong commitment to research, development, and the practical application of advanced manufacturing technologies, we help our industrial clients significantly reduce wear, extend the service life of critical components, and lower maintenance and operational costs. Our work plays a crucial role in ensuring the long-term efficiency and sustainability of production systems across a wide range of industries. LaserBond continues to grow nationwide, with facilities in NSW, QLD, SA, VIC & WA.

We are seeking a strategic, commercially astute, and hands-on General Manager – Customer Operations to lead and transform our Customer Service and Estimating teams. This is a strategic role that forms part of our leadership team reporting directly to the Chief Operating Officer. The position holder will be responsible for transforming our Customer Operations Team using a digital first approach to deliver a world class customer experience. 

ABOUT THE ROLE

•  This role can be Based in Sydney, Melbourne, Brisbane or Adelaide depending on the candidate.

•  Lead, mentor, and develop a multi-site team of Customer Service Officers and Estimators.

•  Standardise and streamline quoting and enquiry-handling processes across all sites.

•  Enhance turnaround times and quote accuracy for projects ranging from small repairs to complex large projects.

•  Ensure collaboration across Customer Operations, Production, Engineering, Dispatch, Quality and Sales teams to ensure customer requirements are fully understood and executed.

•  Drive process improvement through digital tools, automation, and data-driven insights.

•  Embed a customer-first mindset and ensure alignment with LaserBond’s operational excellence strategy

ABOUT YOU

•  You are a proven strategic leader in Customer Operations.

•  You have the confidence to lead change, the systems thinking to improve processes, and the people skills to build a high-performing team.

•  You possess the ability to think and act strategically as well as the discipline, and attention to detail to implement improvement plans. 

•  Experience in a commercial or operations leadership role within manufacturing, engineering or technical services will be highly regarded.

•  Tertiary qualifications in relevant field or equivalent experience

WHY JOIN US

•  Be part of an innovative and growing ASX listed national company

•  Contribute directly to strategic growth and performance improvement

•  A competitive salary with a range of employee benefits 

•  Opportunities for ongoing professional development

•  Be part of a supportive and experienced leadership team

Apply now to help shape the future of LaserBond’s success.