Laser Plumbing and Electrical currently has over 250 members and has evolved to become the leading electrical and plumbing contracting network across New Zealand and Australia. From our commitment to our members, matched with our commitments to our customers and our community – we’re dedicated to upholding our ‘Totally Dependable’ service guarantee.
We’re looking for an administration extraordinaire to take a newly created role as our next Customer Operator. In this role, you’ll be responsible for delivering on operational processes related to Customer and Member queries. The successful applicant will have relevant customer service and administration experience.
You’ll regularly engage with the Laser Members, Customers, and the Commercial Team to provide support.
Interested? Here is what we need from you:
- Relevant experience in an administration or customer services role
- Trade industry experience would be a huge advantage
- Be process-driven and proactive
- Excellent oral and written communication skills with an interpersonal style
- Excellent attention to detail, organisational and time management skills
- Be confident and resilient in approach with internal and external teams
- High level of computer literacy including MS Office. Previous experience with simPRO job management software and Xero would be an advantage
About the role:
- Managing customer enquiries through email and phone calls
- Dealing with Laser Group Franchise members and job scheduling
- Administration of jobs
- Updating and creating and creating records
- Invoicing and Accounts
This is a full-time role (Monday to Friday 8:00 am – 5:00 pm) with the flexibility to start earlier if and when required. This role is based from our Head Office in Avondale, Auckland.
Along with plenty of variety and a friendly team, we can offer you:
- Competitive remuneration package
- Convenient office location – close to motorway access and local amenities
- Off-street parking
This is a great opportunity for you to showcase your excellent administration skills and be a part of a reputable team. Ready to start something new? Click ‘Apply’ today.
Please note: To be eligible, you must already reside in New Zealand and have the legal right to work here.