Customer Service Administrator - 2 months

We’re L’affare. Born in Wellington in 1990, we’re built on bold espresso, passionate people, and a love for the freshest coffee in NZ. Today, we’re still grounded in College Street and fueled by the same energy that made us a local legend.

Right now, we’re after a Customer Service superstar to jump into a casual full-time position for two months to help us deliver the smoothest experience possible to our café, retail and wholesale customers. You’ll be the first point of contact for queries and orders – mainly across email and phone - and you’ll play a key role in keeping things ticking.

The details:

• 2-month fixed term: 26 May to 30 July
• 40 hours per week, Monday to Friday
• Start time of 8:00am (with flexibility to finish earlier if you start earlier)

What you’ll be doing:

• Handling customer enquiries via phone (approx. 40%) and email (approx. 60%)
• Processing orders quickly and accurately using internal systems
• Supporting our customers with clear communication and a can-do attitude
• Jumping into a few admin tasks where needed – you’ll be the extra pair of hands we’re counting on

What you’ll bring:

• Confident written and verbal communication
• A calm, people-focused approach to service
• Strong computer literacy and comfort working with different systems
• You show up on time, get stuck in, and finish the job right

Bonus points for:

• Prior customer service or admin experience
• Knowledge of order entry systems (but we’ll show you the ropes if needed)

Sound like you? Apply now and help us keep the good coffee – and even better service – flowing this winter!

You must have the right to work in NZ and be able to work in the office full time over the 2-month period.

Agencies - we are utilising our internal recruitment team for this vacancy.