Supervisor - Service

The Opportunity:

We are seeking a Service Supervisor to join our team at the Newcastle Branch in NSW.

This role plays a pivotal part in managing service-related tasks, overseeing day-to-day service and field service operations, maintaining a positive workplace culture, and building strong team moral, as well as ensuring the highest level of customer satisfaction.

The Service Supervisor will work closely with the Health, Safety, and Environment (HSE) team to uphold our safety standards and contribute to continuous improvement initiatives. You’ll uphold legal, ethical, and safety standards through compliant people management, ethical governance, HSE prioritization, and responsible financial management.

Key Responsibilities

• Implement strategies to reduce rework and improve overall service quality.
• Ensure timely invoicing of Work in Progress (WIP) and manage WIP write-offs.
• Looking at training and development opportunities for team members.
• Driving team collaboration and ensuring an encouraging and positive work culture
• Facilitate timely completion of estimations and quotes to enhance customer experience.
• Champion safe work practices, aiming for a zero-harm environment.
• Oversee service Key Performance Indicators (KPIs) and strive for excellence.
• Striving to uphold Komatsu's ethics and values

Role Located: Newcastle

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Previous experience in a workshop or service supervisor / manager position.
• Previous industry experience in the mining / construction or heavy equipment industry. 
• Have sound communication skills both written and oral
• Proven leadership, interpersonal and team building skills.
• Strong commitment to safety and adherence to HSE standards.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Understanding of financial management principles.
• A trade qualified background is advantageous.