We are seeking an individual to join our Underground Service Department, to ensure service delivery in the central region of our operations, encompassing travel throughout the Hunter, Mudgee and Narrabri areas. Your main responsibilities will be to ensure optimum performance of longwall equipment in terms of safety, productivity and reliability.
Key responsibilities will include:
Providing technical support to customers in the event of breakdown situations and carry out fault diagnosis to ensure the machinery is returned to operation as soon as possible.
Installation and commissioning of new machinery, overhauled and repaired equipment or replacement parts, ensuring any issues are captured and communicated in a timely manner for rectification.
Ensure compliance with contractual obligations with regards to the supply of new or overhauled equipment.
Training and assessment of mine personnel in the operation and maintenance methods consistent with both Komatsu Mining and customer expectations.
Coordinate and provide accurate reports on daily service activities, and where required, include customer reference or order numbers to enable invoicing to be carried out in an acceptable timeframe.
Actively seek to further business development and sales opportunities for spares / repairs, upgrades to existing equipment and new equipment.
Gather intelligence and provide accurate reporting through Salesforce data base on Joy and competitor equipment and business activities to assist the account management process, including information on equipment availability, tonnes across machine etc.
Skills and attributes required:
Electrical Engineering or Electrical trade certificate.
Upwards of five years of practical underground mining experience is preferred.
A strong electrical aptitude with maintenance and troubleshooting experience on underground longwall equipment including shearers, roof supports and coal clearance systems is required.
An understanding of longwall automation processes would be highly desirable.
Experience and competent knowledge of a range of Joy products and exposure to an underground environment is essential.
Strong interpersonal skills are essential with an ability to communicate and negotiate with customers.
Experience in a heavy engineering workshop and knowledge of assembly and manufacturing techniques would be beneficial.
An understanding of engineering design principles would be advantageous.
Certificate IV Training and Assessing qualifications are advantageous.
Komatsu offers a zero harm culture in the work place, competitive remuneration package, interesting and diverse experience with opportunities to grow professionally in a progressive learning environment.
All applications must be supported by an up-to-date resume and cover letter. Candidates should address each of the selection criteria listed above when submitting an application for this role.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status