Service Warranty Coordinator

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

As a Service Warranty Coordinator you’ll oversee Komatsu’s warranty processes, giving you hands-on responsibility for every claim from initial setup through approval.

You’ll collaborate daily with field technicians, branch managers and customers, sharpening both your technical and communication skills while spotting opportunities to streamline workflows.

By owning critical touchpoints in our warranty process, you’ll gain visibility across the business and build a foundation for future growth within Komatsu.

Komatsu’s commitment to flexible work, structured training and a team-first culture means you’ll receive the guidance and autonomy needed to grow your career.

Your problem-solving directly impacts customer satisfaction and operational efficiency, which means your role has a direct contribution to our operations.

Role Located: Welshpool, WA (free onsite parking)

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Trade qualified beneficial, not essential, or relevant mining equipment knowledge
• Strong communication and interpersonal skills
• Knowledge of warranty management and processes
• Experienced with Microsoft suite of tools – Dynamics highly regarded
• Ability to work within a team environment

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.