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Technical Services Representatives & Product Support Advisors

LocationPilbara - Mine Site
Work TypeFull time
Positions1 Position
Published At:a month ago
Job no: 1964

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.  

The Opportunity

Explore a rare opportunity with Komatsu!

We're inviting proficient HD Fitters and HV Electricians to join us as Technical Service Representatives & Product Support Advisors, delivering support across client sites throughout Western Australia. As a key player, you'll have the option to oversee the fleet health of either of these fleets:

  • Komatsu Electric Wheel Loaders (WE1350, WE1850, WE2350)
  • Komatsu Electric Drive Trucks (730E, 830E, 930E)
  • Komatsu Loaders (WA900, WA1200), Excavators (PC4000 – PC5500)

As the go-to expert, you'll provide technical support to maintenance personnel, guiding them through fault finding, major component replacements, and best practices for maintenance and operations.

Join us in shaping the future of technology and excellence!

Role Located: On-site with the client for optimal support – various mine sites to choose from.

Remuneration: Base Salary + Zone Allowance + Super + Phone + Laptop + Bonus + Unlimited training courses

Key responsibilities:

  • Serves as primary liaison for Technical and Service information between the Customer and Komatsu
  • Offers on-site application support and maintenance advice for Komatsu products
  • Ensures compliance with global service policies, updating manuals and procedures
  • Conducts on-the-job training, assists in parts procurement, and supports warranty work
  • Maintains equipment standards, assists with integration into customer systems, and audits inventory
  • Reviews condition monitoring reports, provides regular and monthly reports to the manager

Komatsu can provide you with:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu 

Your Knowledge, Skills and Abilities:

  • Possess a trade qualification such as:
  • Certificate III in Mobile Plant Technology or equivalent
  • Certificate III in Electrotechnology or equivalent
  • Demonstrated experience in diagnosing, repairing, and servicing Komatsu heavy equipment
  • Desirable extensive expertise on Komatsu mining equipment
  • Valid Driver's Licence
  • Ability to analyse and troubleshoot complex hydraulic, mechanical, and electrical issues, providing effective solutions
  • Familiarity with maintenance targets, including availability, reliability, parts management, and component life cycle management.
  • Proficiency in cultivating robust relationships with both internal teams and external customers
  • Promote high standards of customer service for Komatsu Products and Services
  •  A commitment to HSE by demonstrating safe behaviour & HSE compliance at all times

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.  

  • Published on 17 Apr 2024, 11:53 PM