‹ Back to all jobs

Customer Support Representative

LocationFairfield - Head Office
Work TypeFull time
Published At:2 months ago
Job no: 919

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Centre at our Head office in Fairfield . This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

  • Maintaining a high level of accuracy in part interpretation & order processing.
  • Demonstrating an effective use in parts order & supply chain activities
  • Establish and maintain effective channels of communication with all stakeholders.
  • Cross-training in tasks outside regular duties to cover duties when other team members or branch staff are absent, on leave etc.
  • Ensure KPIs are met.
  • Provide regular feedback to customers on parts orders, backorders & delivery dates

This role can be part-time (minimum three days per week) or full-time.

After training, this role can be remote/ WFH, or you may want a hybrid position. The choice is up to you!

Role Located:  Fairfield, NSW

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • Parts interpreting experience in a high-volume (Essential)
  • Able to work flexible roster pattern starting & finishing between 7:30 - 19:30 & a rolling Saturday & public holiday (Essential)
  • Well-developed numeracy, written and oral communication skills (Essential)
  • Strong problem-solving skills & with an attention to detail (Essential)
  • Ability to prioritise competing work tasks (Essential)
  • Intermediate computer skills, specifically Microsoft Suite (Essential)
  • Sound working knowledge of earth-moving equipment and strong mechanical aptitude (Desirable)
  • An understanding of parts sales, logistics & supply chain (Desirable)
  • Experience in inventory control and warehouse systems (Desirable)

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.  

  • Published on 01 Mar 2024, 12:35 AM