Komatsu is a world leader in the technology behind state of the art earthmoving, mining, construction and utility equipment. Komatsu’s vision is to be indispensable to our customers by having the most professional, skilled and engaged people who drive innovation. With over 3,000 employees across Australia, New Zealand, Indonesia and New Caledonia, progressing our business forward is a key element of our success. At Komatsu we consider ourselves family where we meet challenges together, solve complicated problems together, strive for a better future together and most importantly enjoy ourselves whilst developing great friendships. Your Success is Our Success.
An exciting opportunity has arisen for an energetic and team-oriented Senior Leading Hand to join the Customer Support Department at our Mudgee branch. Reporting to the Branch Manager, the purpose of the role to coordinate & assist in managing the service department work and plan tasks as required. This position will coordinate, prepare and support all WIP events for parts, service and technical knowledge sourcing from appropriate sources. It is crucial that the supervisor is a conduit between the customer and our service business using our business tools which are K-Way and as per the Komatsu Customer Support Charter.
Key responsibilities :
Assisting in managing all elements of the service department as directed to achieve growth and profitability in accordance with the Branch requirements
Developing, Leading and Mentoring staff who are assigned to the service Department so as to achieve a high level of staff moral and engagement
Coordinating and distributing daily duties as required
Ensuring that all warranty jobs are completed within the warranty terms and conditions
Create a learning environment and supervise technicians to manage improving their skills
Challenging and resolving any unsatisfactory work performance and escalate any non-compliance
Producing all supporting documentation to assist all technicians in their tasks ensuring it is the latest versions
Ensuring that workshop and field service risks are managed, documented and then controlled by relevant inspections or corrected as required
Coordinating and maintaining all service tooling and ancillary equipment via inspections and actioning as required
Maintaining documentation to support vehicle inspections and roadworthiness
Holding and escalating technicians to account for when there is a discrepancy between tooling, vehicle inspections and roadworthiness reporting or conditions
Advising the customer of any changes to the work scope and potential costs following requoting policy for variations
Monitoring current systems while working with the Branch Manager to generate best practice
Working with technicians and technical services to find solutions to customers issues
The Knowledge, Skills and Abilities we’re looking for:
Service and Coordination experience or qualifications
Knowledge of Komatsu Machine range is desirable
Current Drivers Licence (HR preferred)
Working at Heights Certification
Previous supervisory/ leading hand experience
Excellent communication skills, both written and oral
Ability to schedule and delegate to a team or individual
Working knowledge of Quality Assurance and active in promoting its principals.
Experienced with Komatsu Policies, Procedures and Processes required for compliance
Intermediate knowledge of Microsoft programs
General knowledge of Komatsu Programs such as but not limited to; Dynamics, SAP, SMAP, KSOURCE, KOMTRAX and Linkone
Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.