Customer Service and Inventory Manager

🍫 Customer Service and Inventory Manager

Lead service excellence, inventory integrity and operational performance across a growing, premium brand.

At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We’re looking for a hands-on, commercially minded Customer Service & Inventory Manager to lead our customer service operations, order fulfilment and inventory performance across all channels.

This is a critical role with strong cross-functional exposure, partnering with Planning & Logistics, Retail, Sales and Production teams to ensure seamless service delivery, accurate stock management and continuous operational improvement.

👑 Your Key Responsibilities

As Customer Service & Inventory Manager, you will take ownership of service performance, inventory integrity and warehouse operations, ensuring we consistently deliver for our customers. You’ll:

• Lead customer service operations across Online, Retail and Corporate channels, ensuring orders are delivered accurately and on time
• Oversee sales order execution, dispatch planning and coordination with transport providers
• Own inventory accuracy, stock flow and warehouse performance, including stocktakes and cycle counts
• Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and driving solutions
• Lead SLOB (slow moving & obsolete stock) management and reduction initiatives
• Drive reporting across customer service and operational performance to support decision-making
• Optimise processes, systems and ways of working to improve efficiency, cost and service outcomes
• Manage transport, inventory and operational costs, identifying opportunities for savings without impacting service
• Lead, coach and develop a team, fostering accountability and a high-performance culture

💼 About You

• Strong experience in customer service, logistics, inventory or supply chain leadership roles
• Proven ability to manage order fulfilment, warehouse operations and stock control
• Commercially minded with strong problem-solving and stakeholder management skills
• Experience working with service metrics, reporting and continuous improvement initiatives
• Confident leading teams and building capability in a fast-paced environment
• Highly organised, detail-focused and proactive in driving outcomes

🚀 Ready to Make an Impact?

This is your opportunity to play a key role in how we deliver exceptional customer experiences at scale, ensuring the right product gets to the right place, at the right time, every time.