Assistant Store Manager - Queen Victoria Market, Melbourne CBD

Join the Koko Team!

Are you ready to immerse yourself in the world of chocolate? At Koko Black, we don't just make chocolates; we craft unique, unexpected signature experiences that ignite the senses and spark connections.

Our Philosophy

Koko Black's journey is one of unwavering, passion. Our love for chocolate and the emotions it evokes forms the cornerstone of our proudly Australian brand. We believe that natural is extraordinary and use only the finest quality natural ingredients, our skilled craftsmen and women are breaking the mould to create some of the best handmade chocolate in the world. Our belief in our product underpins the pride we take in our work and drives us to continuously innovate, surprise, excite, and delight our customers creating loyal raving fans.

Together, we embrace the values of passion, leadership, ownership, and trust, nurturing an environment where every team member thrives.

We are seeking an Assistant Store Manager to join our team, who will provide strong support to the Store Manager and deliver an exceptional experience for our customers.

The Role:

• Motivating, inspiring and energising your team through leading by example to go above and beyond for all our customers
• Identifying individual training needs and supporting the development of team members
• Ensuring that the store runs smoothly and efficiently and achieves set targets
• Effectively manage stock to proactively achieve waste, yield and stock take
• Developing opportunities to maximise transactions and sales

Who you are:

• A go-getter with previous management experience
• A confident people manager
• A leader with exceptional communication skills
• A positive, energetic and enthusiastic individual
• A passionate customer service pro who loves creating memorable customer experiences
• A creative individual with a passion for chocolate

The Perks:

• Elevated Workspace: Immerse yourself in a working environment that resonates with our commitment to excellence.
• Collaborative Team: Join a dynamic team where your passion is matched by your colleagues', sharing a pursuit of greatness.
• Delectable Perks: Savor the flavours of our exquisite range and enjoy generous discounts on our products.
• Continuous Growth: Embark on a journey of personal and professional development, with ample opportunities to expand your skill set.
• Well-being Prioritised: Receive support for your mental well-being through our free Employee Assistance Program, and our leaders trained on mental health first aid.
• Dynamic Training: Access comprehensive on-the-job and online training to enhance your skills and excel in your role.
• One for you - Two for me: Treat yourself and share in the sweetness with complimentary chocolate every shift, and a 40% discount on our range.

At Koko Black, we embrace the rich tapestry that is our diversity. We believe that a team diverse in identities, backgrounds, and experiences is not only enriching but also essential to innovation and growth. We wholeheartedly encourage applicants from all walks of life to apply, as we are committed to fostering an inclusive, welcoming, and equitable workplace for everyone. Here, your unique perspective and talents will not just be valued; but also celebrated.

Apply Now:

If you're ready to craft exceptional chocolate experiences, click the "Apply Now" button below and share your resume with us.

Please note that flexibility, including some evenings and weekends, is crucial for excelling in this role.

Join us at Koko Black, where chocolate becomes an artful journey, and your dedication transforms every interaction into a cherished memory.