Regional Manager

Regional Manager – Lead with Passion and Grow with Koko Black!

Why You’ll Love This Role

At Koko Black Group, we don’t just sell chocolate – we create extraordinary experiences. As our Regional Manager, you’ll lead a portfolio of up to 12 Victorian stores, partnering closely with Store Managers to deliver exceptional customer experiences, strong commercial outcomes and a culture of service excellence, accountability and development. For the right candidate, there is genuine opportunity to expand your portfolio interstate as the business continues to grow.

This is a pivotal leadership role where you’ll champion the Koko Black brand, coach high-performing leaders and shape the future of our retail network through strategic oversight and hands-on operational leadership

How You’ll Lead the Way:

Leading & Developing Teams

• Coach, mentor and develop Area Manager(s) and Store Managers to build high-performing, values-led teams
• Drive recruitment, onboarding, succession planning and performance management across your region

Driving Commercial & Operational Excellence

• Own regional performance, including P&L, labour management and cost control
• Translate commercial insights into effective resourcing and performance decisions
• Ensure consistent execution of operational standards, policies and procedures

Creating Exceptional Customer Experiences

• Bring the Koko Black brand story to life through excellent service and immersive in-store experiences
• Champion service excellence and resolve complex customer issues with confidence

Strategic Leadership & Collaboration

• Develop and implement region-specific strategies aligned to national business objectives
• Partner cross-functionally with HR (PX), VM, Supply Chain, Marketing and Retail Operations
• Represent your region in national forums, projects and strategic initiatives

Safety & Role Modelling

• Role model Koko Black values of Passion, Leadership, Ownership and Trust
• Lead proactive health, safety and wellbeing practices across your region

What You Bring:

• Proven success in leading multiple retail/hospitality locations, with Area/Regional Management experience.
• Proven commercial acumen – you’re confident managing P&L, labour budgets and driving strong financial outcomes across a multi-site portfolio.
• A coaching-led leadership style – developing, mentoring and empowering leaders is what you do best.
• Strategic thinking with a hands-on approach – you love shaping the big picture while rolling up your sleeves to execute the detail.
• A strong eye for visual merchandising and brand presentation – you know how to create an inviting, premium and commercial in-store environment.
• A passion for premium products and unforgettable customer experiences – storytelling and sensory immersion come naturally to you.
• A natural alignment to Koko Black’s values – you lead with passion, leadership, ownership and trust, and bring others along the journey.

Perks & Sweet Rewards:

• Generous Koko Black product allowance
• Career progression and leadership development opportunities
• Travel opportunities as your portfolio grows
• The chance to join an innovative, Australian-born premium brand on an exciting growth journey

✨ If you’re an experienced retail leader who thrives in a fast-paced, customer-focused environment and wants to make a meaningful impact, we’d love to hear from you. Apply now.