Pacific Pet Resort (Kip Happy Stays)

Administration Lead (Pet Boarding)

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

At Pacific Pet Resort, we’re looking for an Administration Lead to take ownership of our reception and booking processes and help guide a small, friendly team in delivering exceptional service every day. This role is hands-on and fast-paced - pawfect for someone who loves organisation, problem solving, and creating great experiences for clients and their pets.

The ideal candidate will be available to work hours between 8am-5pm on a full time roster which will include at least one weekend day. Availability to work across all school holiday periods (including Christmas and Easter) is required.

On-site accommodation may be available as part of the package offered for the right candidate.

Duties and responsibilities:

• Coordinate daily reception operations, including bookings, check-ins, and check-outs
• Be the go-to person for client enquiries, payments, and pet information
• Support and guide colleagues to ensure processes are followed correctly
• Help train and support new team members in day-to-day admin tasks
• Provide general administrative support to the Site Manager
• Ensure all client communications are warm, accurate, and timely
• Respond to any pet health issues with urgency and and provide clear updates to owners in line with our processes
• Assist with the completion of end of day, end of month and end of year checks and processes

Experience/Skills:

• Previous experience in an administrative or customer service environment and a love for helping people (and pets!)
• Passion for problem solving and high attention to detail
• Organised and calm under pressure
• Quick learner and a willingness to get your hands dirty working with pets
• Competent with computer systems and the ability to pick up new software systems with ease

Why Kip Happy Stays?

• Did someone say pets?
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance. 
• A structured induction program to set you up to succeed. 
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services. 
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand. 
• A generous Employee Referral Program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.

How to apply

Include a cover letter outlining why you are the best fit for the role. If you are currently working towards your qualifications, please share your progress and experience so far.

Successful candidates will be required to provide or complete (at Kip's cost) a National Criminal History Check as part of the pre-employment process.

We look forward to reviewing your applications!