Kip Homestead Yarra Valley

Position: Weekend Receptionist (Pet Boarding)

At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for our newest Receptionist to join our team at Kip.

Why Kip Happy Stays?

• Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
• Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF)
• Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
• Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
• We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no animal handling experience at all)

Extra perks:

• You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
• We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
• We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
• Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
• Form strong bonds and find long term friendships with humans who have similar passions and interests

Duties and responsibilities:

• Manage bookings and collect key pet information and payments
• Build rapport and trust with clients through a high level of customer service and communication
• Process of bookings, check- ins and check- out of pets
• Provide administration support for leadership team to ensure we are operating in a safe, effective, and professional manner
• Promptly provide pet health updates to owners in a clear, concise, and effective way in line with our processes

Experience/Skills:

• Previous paid animal husbandry experience is highly regarded but not essential
• Excellent communication skills and experience in customer service
• Passion for problem solving and high attention to detail
• A can-do attitude, initiative to get extra work done
• Quick learner
• Ability to work in a fast-paced environment and maintain a cool head under pressure
• Having great time management, and commitment to deliver quality in work output
• Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)

Key requirements:

• Must have current drivers licence & vehicle access
• Must be available over holidays & Christmas period

What's the best way to be shortlisted?

• Include a cover letter outlining why you are best fit for the role

Further details:

• Role will be Friday, Saturday and Sunday and will include weekend penalties

We look forward to reviewing your applications and hopefully, welcoming you to the team at Kip!