Assistant Site Manager – Animal Boarding (Imparra, Ipswich Region)

Step into a leadership role at one of our largest sites!

We’re looking for an Assistant Manager to join our Imparra team, supporting daily operations, leading a passionate team, and helping deliver exceptional care to every pet that stays with us.

At Kip Happy Stays, we’re proud to be Australia’s leading provider of pet care services, setting the benchmark for safety, enrichment, and customer experience.

📍 Located in Purga (15 mins from Ipswich / 45 mins from Brisbane) with free onsite parking

This is a hands-on role combining animal care, team leadership, and site operations — ideal for someone ready to step into leadership or further develop their management skills in a supportive, fast-paced environment.

About the role

In this role, you’ll work closely with the Site Manager to support the day-to-day running of the site, lead by example on the floor, and help guide a high-performing team to deliver exceptional care and customer experiences.

Duties & Responsibilities

• Support the Site Manager in leading, training, and motivating the team
• Be hands-on in daily operations – this role is on the floor and customer-facing (must love dogs!)
• Assist with rostering, compliance, and general site operations
• Help deliver exceptional customer service and smooth booking experiences
• Support site performance by driving bookings and occupancy
• Maintain high standards of cleanliness, safety, and animal welfare
• Assist with managing pet health concerns and communicating with pet owners
• Contribute to social media content and showcasing the Kip experience

About you

• Passionate about pet care, with a hands-on and customer-first mindset
• Previous experience in a team leadership, supervisor, or senior team member role
• Animal experience is highly regarded, but we welcome candidates with transferable leadership experience (retail, hospitality, or operations)
• Strong communicator with excellent customer service skills
• Organised, proactive, and solutions-focused
• Comfortable working in a fast-paced, hands-on environment
• Willing to jump in and support the team wherever needed
• Tech-savvy with the ability to learn new systems quickly

Working hours

The ideal candidate will be available to work between 7am–6pm, Monday to Sunday.

Rosters typically reflect a five-day work week, including one weekend day.

Availability across peak periods (including school holidays, Christmas, and Easter) is required.

Why join Kip?

• Work with pets every day 🐾
• Opportunities for career growth — we promote from within
• Extensive training and development opportunities
• Up to 50% off boarding, daycare, and retail
• Incentive programs with bonus earning potential
• Employee Assistance Program (EAP)
• Supportive team culture within a well-established and growing brand

How to apply

Apply via SEEK: https://www.seek.com.au/job/91224117

A cover letter is optional but encouraged — we’d love to hear how your experience aligns, even if you don’t meet every requirement.

Successful candidates will be required to complete a National Criminal History Check (at Kip’s cost).