Branch Manager

Branch Manager – Lead, Grow & Make Your Mark

At Kent, exceptional customer experience isn’t just a priority - it’s what drives everything we do. As demand for relocation services continues to grow across Australia and globally, we’re looking for a dynamic Branch Manager to lead one of our high-performing operations.

This is a rare opportunity to step into a well-established, state-of-the-art branch with strong foundations already in place - and take it even further.

Whether you come from logistics, transport, retail, hospitality, facilities management, or another operationally complex environment, if you know how to lead people, run a business, and deliver results - we want to hear from you.

The Opportunity

This is a hands-on leadership role where strategy meets day-to-day operations. You’ll take ownership of branch performance, lead a capable team, and drive both customer satisfaction and commercial success.

You’ll have the autonomy to improve, innovate, and grow - not just maintain the status quo.

What You’ll Be Doing

• Owning the financial performance of the branch, driving revenue and managing costs
• Leading both sales and operations to deliver seamless, high-quality service
• Creating a strong customer-first culture across every touchpoint
• Coaching and developing your team to build capability, engagement, and performance
• Ensuring a safe, compliant, and efficient working environment
• Identifying opportunities to improve processes, productivity, and outcomes

What We’re Looking For

You might already be a Branch Manager - or a strong operational leader ready to step up.

We’re less concerned about what industry you come from and more interested in how you lead and think.

You’ll bring

• Proven leadership experience in a fast-paced, operational environment
• Strong commercial acumen and the ability to run a business unit
• Confidence managing people, performance, and change
• A practical understanding of operations - workforce planning, logistics, inventory, or similar
• A focus on continuous improvement and finding smarter ways of working
• A passion for delivering great customer outcomes

 You may not fit the requirements 100% but that's ok, we’d love to hear from you. If you are looking for a career and not just a job, you're in the right place!

About Us

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.  

Benefits

• We offer a competitive salary plus super and additional incentives
• Genuine work life balance 
• Everyone having access to training and development
• Kent CARE Program focus on staff wellbeing and mental health 
• FleetPartners Fully Maintained Novated Leases
• Staff discounts on storage and removals services 
• Recognition incentives in the form of digital gifts
• We believe in inclusiveness and workplace equality 
• Support for women choosing a management career path
• 2M invested in technology including bespoke systems built in-house
• 5 star rated onboarding experience
• 1 in 5 roles are filled internally, we love promoting from within
• Diverse business areas that offer additional opportunity