Claims AdministratorHybrid

About the Role:

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. Led by the General Manager of Customer Experience, the claims team is a prime example of a successful and tailored delivery service that ensures exemplary customer service and follow up. With a strong team culture and a focus on training and development, she is keen to bring in fresh talent. This is a rare opportunity to join his team in a permanent fulltime WFH role.

Some of what you will be doing:

• With a customer centric approach, manage and settle Assignee Relocations claims
• Ensure accuracy and compliance with Kent Policies & Procedures
• Develop professional & effective relationships with Clients, Assignees & Suppliers
• Comply with the designated Relocation Process
• Maintain accurate records of claims management
• Solve client, supplier, and assignee service issues

About you:

Ideally you will have previous experience in insurance or claims management. This role will come with a full induction and a 1-week training program to get the individual up to speed.  

What we hope you have:

• Open willingness to train and learn new ways of working
• Clear and friendly communication over the phone
• Confidence dealing with people of all levels
• A logical approach that reassures clients around expectations and process
• A time management expert who can prioritise and step it up when it’s busy

You may not fit the requirements 100% but that's ok, like we mentioned we focus on training and development. This is a great opportunity to step into a client coordinator and customer service role that will set you up for success for the next step in your career.

About Us:

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.  

Benefits:

• We offer a competitive salary plus super and additional incentives
• Our Kent CARE Program is dedicated to staff wellbeing and mental health 
• Numerous employee reward platforms
• Salary packaging and salary sacrificing
• Early wage access
• Corporate discounts for utilities and health insurance
• Staff discounts on storage and removals services 
• Novated Leasing
• Company wide recognition program
• We believe in inclusiveness and workplace equality 
• We’ve recently invested 2M into our digital technology
• 5 star rated onboarding experience
• 1 in 3 roles are filled internally, we love promoting from within
• Diverse business areas that offer plenty of career opportunity