Pro Bono Engagement Lead - Access Program

Our Team

Justice Connect’s Access Program is a multidisciplinary team of 20 staff with in-house legal, data, project, and service design expertise. We collaborate to increase access to legal assistance and progress social justice by responding quickly to a wide range of legal problems with a particular focus on disaster preparedness and response, financial rights and employment law problems. We have expertise in dealing with issues that have escalated to court proceedings with a long history of running court-based services across a range of jurisdictions.

Our legal services use a range of approaches including specialist advice, pro bono referrals (leveraging our network of over 10,000 pro bono lawyers) and online resources to help people experiencing legal problems. We also operate weekly pro bono clinics for help seekers involved in litigation in Victorian courts, Federal courts and VCAT.

Our strategy commits us to identifying ways to scale legal help with digital solutions, including our in-house developed digital platform, Justice Connect Answers (JCA). We seek to identify and respond quickly to emerging legal need in the community. In all our work, we centre client experience and our commitment to impact. 

Our ideal candidate

The Pro Bono Engagement Lead is a new role at Justice Connect that will strengthen the Access Program’s strategic engagement with our pro bono partners with a focus on collaboration that expands the contribution of pro bono assistance in the program in response to identified unmet legal need. The role will also provide coordination support for pro bono firm engagement across Justice Connect, ensuring we are taking a data informed, collaborative and joined-up approach to our engagement and that these partnerships are leveraged for maximum impact. 

The role will work closely with the Access Program leadership team to support the deepening of engagement with current pro bono partners, identify new pro bono opportunities for Justice Connect member firms, and be responsive to the training and associated legal practice needs of firms to support them to meet their pro bono goals. 

You’ll bring to the team experience in the following areas:

• Stakeholder engagement that delivers effective and impactful collaborations  
• Developing and embedding processes to support improved external stakeholder engagement, including maximising the functionality of a CRM 
• Working collaboratively to support colleagues with responsibility for key stakeholder relationships to effectively collaborate and deepen partnerships 
• Strong organisational and project management skills
• Effective communication skills and a demonstrated track record of collaborating with colleagues to deliver organisational objectives

Expertise that you may have that would support our team:

• Experience in the legal assistance, pro bono legal sector or community sector 
• Skills in working with data, analytics and reporting tools 

Candidates will need to demonstrate commitment to Justice Connect’s vision, strategy and values. 

What you will achieve in the role

In this role, you will:

• Collaborate with our in-house data and practice area experts to maximise our data and systems to monitor and understand the contribution of pro bono partners and support data-informed engagement with firms
• Support the organisational leadership team in its engagement with strategic and engaged member firms.
• Support the Access Program leadership team to utilise data and practice insights to identify opportunities for improvement and to scope new pro bono opportunities
• Contribute qualitative insights to the ongoing work of our Innovation team’s work refining our award-winning technologies that support delivery of pro bono legal help
• Work with firms and Justice Connect staff to identify and deliver activities (including training and legal practice supports) to further build pro bono capability to deliver legal assistance to priority help-seeker cohorts
• Identify and respond to risks and issues impacting Justice Connect’s pro bono partnerships
• Contribute to organisational activities and projects including Justice Connect’s Reconciliation Action Plan activities
• Embed Justice Connect’s values in the work of the team 

This job description outlines the current duties and responsibilities of the position. These will be reviewed on a regular basis with the position holder and are subject to change according to the needs and priorities of Justice Connect.

Important role information

The position reports to the Head, Access Program.  

Employment is full time (37.5 hours per week) ongoing. Part time arrangements will be considered. The role is fixed term for 12 months. 

The salary for this role is $92,606.33 per annum (plus 10.5% superannuation) with annual leave loading and generous salary packaging options.

This role can be based at our Melbourne office on level 17, 461 Bourke Street, or our Sydney office on level 5, 175 Liverpool Street, Sydney NSW 2000 with hybrid working arrangements.  

How to Apply

To be considered, please send us your resume and a cover letter answering the following questions:

1. Tell us about a difficult stakeholder problem you’ve solved. What did you do to manage the situation effectively? What would you do differently next time and why?
2. Tell us about a time you used data to identify an opportunity to build stakeholder support for an initiative. How did you go about it? And what was the outcome?
3. Tell us about a time you identified the need for a process improvement and introduced a change in your team. How did you go about building colleague support for the process improvement? What did you do to embed the new process?

For further information contact Amy Schwebel, Head of Access Program (03) 8636 4453.

Applications close 11:59pm on Monday 7 November 2022.

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