Afterhours Support Officer

About Juniper:

At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualized care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.

About the Role:

We are currently seeking an After Hours Support Officer to join our Juniper Home and Community Care team in our Bentley office on a casual basis. These hours are 5pm-9pm. There may be additional adhoc shifts available 0900-1700 also.

In this rewarding role, you will be responsible for the efficient and effective allocation of client services and the rostering of Community Support Workers and other clinical team members. The care and services you coordinate will be responsive, timely, and empowering, supporting Juniper clients to lead safe, independent, and fulfilling lives in their own homes.

Key Responsibilities:

• Ensure the continuous and efficient allocation of client services.
• Complete scheduling activities while meeting deadlines and operational requirements.
• Maintain accurate and timely database updates.
• Respond to enquiries and provide clear information regarding services.
• Deliver excellent customer service to clients and stakeholders.

Key Requirements:

• Experience working in a fast-paced rostering or scheduling environment (highly regarded)
• Experience within the aged care, disability or community services sector (desirable)
• Strong time management skills and the ability to prioritise competing demands
• Confidence using computer systems and maintaining accurate records
• Excellent communication skills and the ability to respond calmly to urgent situations
• Ability to work independently after hours while collaborating with internal teams
• A positive, solution-focused and customer-oriented approach

What’s on Offer:

• Competitive hourly rate of $37.84 + Evening Loading + 12% superannuation.
• Salary Packaging up to $18,550 per annum tax-free.
• Join a values-driven, not-for-profit aged care provider in WA.
• Access to Juniperks – an exclusive online platform with retail discounts, wellness initiatives, and employee recognition programs.
• Discounts on health insurance.

How to apply:

To be considered for this position please submit your application online including a current curriculum vitae.