Customer Support Officer

About Juniper

At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.

Are you passionate about making a difference in the lives of older Australians? Juniper is seeking a warm, professional, and proactive Customer Service Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination, and every interaction counts.

As the first point of contact for prospective and emerging customers and their families, you’ll deliver empathetic, knowledgeable support that reflects Juniper’s values. You’ll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery.

Key Responsibilities

• Handle incoming calls and emails with empathy and professionalism. Educate, problem-solve, and guide customers toward solutions.
• Prepare quotes, contracts, reports, and customer information packages.
• Manage general office duties.
• Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.
• Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.
• Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.
• Uphold WHS standards and participate in safety training and risk management activities.

Skills & Experience

• Certificate III in Business or equivalent
• 3+ years in customer service, sales support, or administration
• Strong organisational and problem-solving abilities
• Excellent communication and interpersonal skills
• Tech-savvy with CRM and Microsoft Office proficiency
• Ability to work independently and meet deadlines
• Understanding of aged care systems and standards (desirable)

What's on Offer

• Annual Salary from $64,155 per year + 12 % superannuation
• Salary Packaging tax free benefits up to $18,550 per year
• Juniper Central Head office location in Balcatta-Free parking on-site
• Be part of a values-driven organisation that prioritises wellbeing and professional growth
• Enjoy exclusive discounts through Juniper and Corporate Health programs

How to Apply

If you would like more information about this role, please contact Sarah in recruitment by email sarah.adair2@juniper.org.au.

People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.