Homes First Case Manager

At Junction Support Services, we exist to support people to live better lives. Every day, our teams help young people overcome barriers, build confidence and reconnect with opportunity.

About the Program

The Homes First Program is an exciting, multi‑year pilot initiative designed to support single adults, families, and young people who are experiencing homelessness or rough sleeping. Our goal is simple yet powerful: secure safe, long‑term housing first, then wrap around the flexible, culturally safe and trauma‑informed supports needed for individuals and families to thrive.

Guided by the internationally recognised Housing First principles, our work reflects the belief that:

• Everyone has a right to a home
• Housing and support are separate
• Support is flexible and available as long as needed
• Individuals have choice and self‑determination
• Engagement is active, without coercion
• Practice is recovery‑oriented
• Social and community inclusion matters
• A harm‑reduction approach underpins all support

The program spans three years of case management, with an additional year of intermittent support to ensure ongoing stability. The outcomes we strive for include long‑term housing, improved mental and physical health, and strengthened connection to community.

You will join a passionate multidisciplinary team that includes:

• Team Manager
• Homes First Case Managers
• Aboriginal Case Managers
• Dual Diagnosis Clinicians
• Peer Support Workers

Together, we work toward a future where homelessness is rare, brief, and non‑recurring.

The Role – Homes First Case Manager

We are seeking a compassionate, skilled, and values‑driven Homes First Case Manager to support individuals and families to secure and maintain safe, sustainable housing. This role is part time (0.8 FTE) 60.80 hours per fortnight on a fixed term basis till June 2027.

In this role, you will:

• Provide flexible, trauma‑informed, culturally safe case management
• Complete comprehensive needs assessments and develop client‑led support plans
• Offer practical support to individuals and families, including accompanying children
• Connect clients with our multidisciplinary team and external service providers
• Support clients to strengthen daily living skills where there are service gaps
• Promote self‑determination, especially for Aboriginal clients, including connection to Country and community
• Champion a recovery‑focused, harm‑reduction approach
• Work collaboratively to prevent future episodes of homelessness

This is a deeply meaningful role where you can see the direct impact of your work every day.

What You Bring

• A strong understanding of Housing First principles
• Experience supporting vulnerable individuals or families
• The ability to build trust, empower clients, and work respectfully within diverse cultural contexts
• A strengths-based mindset and commitment to trauma‑informed practice
• Excellent collaboration skills and a passion for social justice

Why Join Us?

• Be part of a groundbreaking program that is reshaping the homelessness response
• Work in a supportive, multidisciplinary team that values collaboration and wellbeing
• Make a lasting difference in the lives of individuals and families
• Enjoy a role with clear purpose, variety, and real community impact

If you are driven by purpose and motivated to help people achieve stability, wellbeing, and recovery, we would love to hear from you.

Apply Now!

Please click 'Apply' to submit a resume that details your experience, address the key selection criteria outlining your attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.

For any other inquiries, please contact People & Culture 02 6043 7400.

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.