Senior Technical Analyst

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

Overview of our role

Step into a role where your impact truly matters.

This exciting new opportunity will see you play a key role in supporting the goals of our Customer & Energy Solutions product line — helping keep our platforms and systems running safely, reliably, and with care. You’ll work in alignment with our business model, ensuring we continue to deliver on our service commitments and make a real difference for our customers.

As part of our Customer Solutions value stream team, you’ll help shape and nurture a modern technology stack built on SAP C4C and CDC, recently upgraded as part of our CX uplift transformation program. Together, these platforms bring to life a 360° view of our customers, helping us create simple, seamless experiences that evolve with their needs — and strengthen operational efficiency across Jemena’s Gas and Electricity distribution networks.

In this role, you’ll have the opportunity to collaborate closely with business stakeholders, applying agile ways of working to deliver meaningful outcomes where they matter most. You’ll also play an active part in our culture of continuous improvement — measuring progress, reducing cycle times, and finding smarter ways to work.

This is your chance to be part of a supportive, forward-thinking team where your ideas, insights, and energy will help shape the customer experience of the future. 

A little about you

• 3+ years’ experience shaping SAP Service & Sales Cloud (C4C) solutions.
• Hands-on in designing, testing, and delivering customer-first SAP experiences.
• Collaborate with teams and stakeholders to co-create impactful solutions.
• Confident in user management and solving integration challenges.
• Build trusted relationships and translate business needs into smart solutions.
• Extend and enhance architecture with creative customisations.

Qualifications / certifications & Skills

• Tertiary qualifications in Business or IT (or equivalent experience) valued.
• Experience in the utilities industry highly regarded.
• Confident ensuring solutions align with Jemena’s architecture principles.
• Proven success in CRM project delivery and ongoing support.
• Skilled in SAP C4C configurations, workflows, and customer service processes.
• Familiar with integrations across ECC/S4HANA, CDC, and third-party platforms.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.