Customer Development Lead

Customer Development Lead

About Us:

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

As our Customer Development Lead, you’ll be the trusted commercial partner for Non-Routine Customer Initiated Construction (CIC) works—championing customer needs and fostering collaboration across major projects.

What You’ll Be Doing

In this dynamic and people-focused role, you’ll:

• Provide thoughtful commercial and customer support for non-routine electricity works, including major Data Centre connections, large customer loads, and embedded generation projects.
• Partner closely with key customers to guide and support large-scale, customer-initiated initiatives on the JEN network.
• Support contract management and ensure clarity and fairness in pricing, scopes, and agreements.
• Lead commercial reviews with a keen eye for detail and a collaborative spirit.
• Contribute to the continuous improvement of connection processes, aligning with customer expectations, regulatory standards, and network goals.
• Stay ahead of regulatory and government-driven changes, ensuring smooth transitions and proactive communication. 

Who You’ll Work With

You’ll collaborate with major customers, internal delivery teams, and external stakeholders—bringing people together to deliver complex, high-impact energy solutions.

What You’ll Bring

• A confident understanding of SAP and familiarity with the JEN portal.
• End-to-end knowledge of CIC and Embedded Generation (EG) connection processes.
• Experience supporting complex electricity projects (e.g., >6 MVA connections, >1 MVA EG).
• Exceptional relationship-building and negotiation skills.
• A track record of navigating layered regulatory environments with grace and precision.
• Clear, empathetic communication and influencing abilities.
• A proactive mindset with strong problem-solving skills.
• Commercial acumen and experience in contract negotiation support.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.