Field Service Applications Analyst (Project Upvise Remediation)

*24 month fixed-term opportunity

Overview of our role

We’re looking for a curious and values‑driven Field Service Applications Analyst to join us on an exciting transformation journey. In this role, you’ll help uplift and stabilise our field service applications while shaping how they transition into strong, sustainable day‑to‑day operations.

You’ll work closely with vendors, architects and operational teams to improve system reliability, data quality and integrations—making a real difference to how our field teams work every day. Once the project phase wraps up, you’ll step into a trusted BAU role, owning application support, guiding change, and continually looking for ways to improve how we do things.

This role suits someone who enjoys combining technical know‑how with collaboration, clear communication and personal ownership. Experience with FSM platforms such as IFS, Salesforce Field Service or ServiceNow is highly regarded.

Based in Victoria, you’ll regularly connect with depots and field teams, supporting implementation, learning and ongoing success.

If you love creating order, building strong relationships and delivering solutions that truly matter—you’ll feel right at home here.

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance
• reproductive leave benefits

A little about you

• A confident first point of contact for application support, calmly troubleshooting issues and guiding them through to resolution
• Hands‑on experience with cloud platforms, including configuration, light administration and on‑site development support
• A natural problem‑solver who monitors performance and manages incidents to keep systems running smoothly
• Strong at building trusted relationships, bringing people together to clarify needs and align expectations
• Clear, warm communicator across both technical and non‑technical audiences
• Experienced in UAT, end‑user training and continuous improvement, helping teams adopt new tools with ease

Qualifications / certifications & Skills

• A solid foundation in IT or a related field, with several years’ experience supporting and improving business applications
• Hands‑on experience with FSM platforms such as IFS, Salesforce Field Service or ServiceNow (highly regarded)
• Comfortable working with cloud systems, integrations and light development (APIs, JavaScript, .NET)
• Strong understanding of application lifecycles, ITIL practices and modern digital environments
• Naturally analytical, with a thoughtful approach to problem‑solving and clear documentation
• Experienced across Agile and Waterfall ways of working, with a genuine passion for continuous improvement

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical(dependent on role type), reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.