Claims & Customer Relations Officer

About Us

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our 2000 strong team members across Australia, consistently strive to exceed our client’s expectations and make a difference in the communities we serve.

About the role

As the Claim & Customer Relations Officer you will manage the end-to-end claims process associated with maintenance delivery in addition to performing other administration functions to assist the Planning and Performance Team. You will ensure critical administration services are completed effectively and efficiently to support the achievement of business unit outcomes.

Additionally, you will act as the escalation point of contact for United Energy customers regarding complaints, enquires, issues and compliments relating to services provided by Zinfra field and technical crews.

About You

To be successful in this role, you will demonstrate strong experience in a similar role, ideally within the construction/power or infrastructure industry along with;

·        Strong communications and relationship building skills

·        Proven experience handling difficult situations

·        Proficient in the use of Microsoft Office Outlook, Word and Excel

·        Previous SAP experience desired but not require

·        Trade / Engineering Qualifications (desirable)

Why you should come and work for us

Our people are our greatest strength and inspiration so having various flexible working options, paid parental leave and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success. We are passionate about what we do and we are proud of who we are. Safety is the cornerstone of our organisation and respect for community and country is the keystone that locks in place our Group Values.

Diversity/Inclusion

We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. . We actively encourage applications from Aboriginal and Torres Strait Islander Peoples.

When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.

Recruitment Process

As part of Jemena’s recruitment process, you will be required to undergo pre-employment checks. 

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.