Key Account Manager, Data Centres

Key Account Manager – Data Centres

About Us:

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Jemena is seeking a Key Account Manager – Data Centres (KAM) to be the trusted partner and advocate for our major Data Centre customers across the Jemena Electricity Network (JEN). 

In this pivotal role, you’ll be the commercial heartbeat of our Data Centre portfolio—nurturing long-term partnerships, championing customer needs, and guiding them through every stage of their energy journey. 

What You’ll Be Doing:

• Cultivating strong, strategic relationships with key Data Centre customers, built on trust, transparency, and shared success.
• Anticipating future needs by tracking investment and load growth plans, ensuring our network evolves with our customers.
• Spotting opportunities through market scanning and supporting new connection pathways.
• Guiding post-connection activities with care—from commissioning support to billing accuracy and tariff resets.
• Managing financial milestones with precision, including security payments and rebate processes.
• Leading with empathy during major network outages, ensuring clear communication and proactive support.
• Enhancing the customer experience through thoughtful onboarding, energy management, and contract lifecycle support. 

What You Bring:

• A proven ability to build and manage customer relationships with warmth and professionalism.
• Experience working with large commercial or industrial clients, ideally in the Data Centre or energy space.
• Confidence in commercial negotiations and contract management, with a collaborative mindset.
• Familiarity with electricity networks, infrastructure planning, and high-voltage connections.
• A strong grasp of forecasting, billing, and tariff structures, with attention to detail.
• Exceptional communication and interpersonal skills, with the ability to influence and inspire.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.