ServiceNow Specialist

Overview of our role

Support the evolution of Enterprise Services by partnering with stakeholders to shape and deliver meaningful improvements across the ServiceNow platform. Acting as the link between business and technology teams, you'll help define requirements, prioritise demand and ensure solutions across ITSM, ITOM, HRSD and IRM deliver real business value. Working closely with process owners, developers and users, you'll play a key role in driving continuous improvement, maintaining platform governance and supporting scalable, best-practice ServiceNow outcomes. 

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance
• reproductive leave benefits

What You'll Bring

• Experience delivering business requirements and service improvements in a ServiceNow environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong stakeholder engagement skills, with experience facilitating workshops and translating business needs into user stories and requirements.
• Experience supporting Agile delivery, including backlog refinement, sprint planning and stand-ups.
• Proven ability to partner with developers and users through UAT, defect management and solution delivery.
• ServiceNow CIS certification and Lean Six Sigma Green Belt (or equivalent) highly regarded.

Qualifications / Certifications & Experience

• Strong knowledge of ServiceNow capabilities across ITSM, ITOM, HRSD, IRM and Service Catalogue.
• Solid understanding of ServiceNow data structures, relationships and platform functionality.
• Experience applying business analysis, requirements gathering and process improvement techniques.
• Knowledge of Agile delivery practices, including backlog management, sprint planning and user story development.
• Understanding of ServiceNow governance, standards and best-practice solution design.
• Experience supporting testing, UAT, defect management and business outcome validation. 

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical(dependent on role type), reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.

Apply today, you belong here.

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