Client Services Manager

Client Services Manager

About Us:

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members; consistently strive to make a difference in the communities we serve. 

Shape the Future of Australia’s Energy System 

Are you looking for more than just your next role? This is your opportunity to grow into a future leader while contributing to something bigger — helping shape Australia’s evolving energy future. 

We’re looking for a Client Services Manager – Pipelines who brings both commercial insight and a genuine passion for building relationships, solving meaningful challenges, and making an impact. In this role, you’ll work at the heart of our business — connecting customers, strategy, operations and regulation to support the reliable and sustainable delivery of critical energy infrastructure.

You’ll join a supportive, high-performing team where collaboration is valued, diverse perspectives are encouraged, and no two days look the same. Whether you’re partnering with customers, navigating complex agreements, or contributing to new opportunities Australia’s energy landscape, your work will truly matter. 

If you’re someone who enjoys working through complexity, values accountability, and is motivated by purpose and growth, we’d love to hear from you. 

About the Role

This is a high-impact opportunity where your work directly supports essential infrastructure and Australia’s transition to a lower-carbon future.

You will:

• Build and nurture trusted relationships with key customers, acting as their advocate within the business
• Lead account management activities across major pipeline assets
• Negotiate and manage commercial agreements across their full lifecycle
• Collaborate closely with internal teams to deliver strong customer and commercial outcomes
• Contribute to future-focused initiatives, including renewable gas and decarbonisation opportunities
• Work within a regulated environment where sound judgement, integrity and thoughtful decision-making are key  

You’ll be supported by experienced leaders and have the opportunity to develop your skills, broaden your perspective, and grow your career over time.

About You

You’re curious, thoughtful and commercially minded, with a natural ability to connect with people and influence outcomes. You enjoy working collaboratively, are comfortable navigating ambiguity, and take pride in delivering high-quality work. 

We’re particularly interested in candidates who bring:

• Experience in commercial roles within gas, energy or infrastructure (midstream or upstream experience is a bonus, not a requirement)
• Experience in contract negotiation, commercial analysis and stakeholder engagement
• Confidence engaging with a range of stakeholders, including senior leaders and customers
• Strong communication skills, with the ability to explain complex ideas clearly
• A high level of attention to detail, particularly when working with contracts, financials or technical documentation
• Sound financial acumen and an understanding of broader business drivers
• The ability to manage competing priorities while maintaining a balanced, organised approach  

A degree in Business, Commerce, Engineering or a related discipline will set you up well in this role.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.