FSA Service Delivery Specialist

Why you should come and work for us

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• reproductive leave benefits
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Overview of our role

We’re looking for a supportive and collaborative Field Service Application Service Delivery Specialist to help keep our field service systems running smoothly and continuously improving. In this 24 month fixed-term role, you’ll be the friendly connector between our business teams, architects, vendors, and support partners—making sure solutions are well‑designed, well‑supported, and set up for long‑term success.

You’ll help protect our production systems, guide new solutions into BAU, and ensure integrations follow our architecture standards. Using ITIL practices, you’ll nurture service stability, manage incidents and changes with care, and encourage ongoing enhancements.

We’d love someone who communicates openly, solves problems with confidence, and brings a customer‑first mindset. Experience with FSM platforms (like IFS, Salesforce Field Service, or ServiceNow) is a bonus. Some travel to our Victorian depots will help you connect with teams, support deployments, and build great relationships.

A little about you

• Experience in service delivery or application support within IT/digital environments.
• Hands‑on support of production applications, ensuring stability and continuity.
• Strong collaboration with business teams, architects, and vendors to deliver and maintain solutions.
• Practical use of ITIL practices for managing incidents, problems, and changes.
• Experience coordinating system integrations, APIs, and data flows across platforms.
• Skilled at transitioning solutions into BAU with readiness checks and clear documentation.

Qualifications / certifications & Skills

• Degree in IT, Computer Science, Business Information Systems, or similar.
• 5+ years in application service delivery or enterprise system support.
• ITIL certification with practical experience in Incident, Problem, and Change Management.
• Solid understanding of system integrations, APIs, and core architecture principles.
• Strong analytical and problem‑solving skills, with experience coordinating technical solutions.
• Confident communicator able to work with architects, vendors, and stakeholders across Agile or Waterfall environments. 

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.