Senior Business Analyst

Senior Business Analyst - Greystanes

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. 

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Overview of our role

We’re looking for a collaborative and experienced Senior Business Analyst to join our team, supporting both business transformation and enhancements to existing systems (brownfield). In this role, you’ll play a key part in delivering meaningful outcomes by coordinating and contributing to a defined scope of work—either as part of a project team or within a broader program of work.

You’ll work closely with people across the business to understand their needs, gather insights, and build strong relationships that support shared success. You may also provide guidance and mentorship to other Business Analysts within the team, helping to foster growth and confidence while contributing to operational excellence.

This role is ideal for someone who enjoys seeing the bigger picture while also diving into the detail. You’ll be responsible for identifying opportunities to improve processes, conducting gap and option analyses, and shaping high-level business cases that influence change.

Your expertise in project delivery methods—such as Agile and Scrum—will help us deliver thoughtfully designed and user-focused solutions, while maintaining architectural integrity and ensuring a seamless experience for our customers.

Above all, we’re looking for someone who thrives in a collaborative environment and is passionate about delivering outcomes that align with our strategy and make a positive impact on the people we serve.

Your responsibilities will include: 

This position will be required to apply expertise in methodologies (such as Agile and Scrum) to enhance project delivery, collaborating closely with stakeholders to define business problems, elicit business and technical requirements and producing set of end-to-end customer journey maps to align with future state capabilities. The role plays a key part in ensuring that projects are aligned with organisational strategies and that the delivery of outcomes contributes meaningful value to the business. 

About you: 

• Confident communicator with strong stakeholder engagement skills, including working closely with senior leaders and cross-functional teams
• Experienced in both strategic planning and hands-on requirements gathering across medium to large-scale projects
• Background in both brownfield initiatives and new business transformation
• Proven ability to lead business analysis activities early in the project lifecycle, aligning insights with broader business goals
• Comfortable working across both Agile and traditional methodologies, with strengths in feature development and customer journey mapping
• Collaborative and organised, able to support task prioritisation, resource planning and timely project delivery
• Passionate about building capability—offering guidance and mentoring to business analysts to support team growth and high standards

This is a hybrid role working from our Greystanes depot 80% and the rest can be working from home.

Qualifications / certifications & Skills

• Tertiary qualification in IT, Business, Commerce, Project Management or a related field, with 5+ years’ experience as a Business Analyst
• Good understanding of how organisations work, ideally with exposure to areas like customer innovation, utility metering, revenue, asset management or construction
• Skilled in using business analysis tools and techniques, including process mapping, writing requirements, and identifying and tracking benefits
• Familiar with Service Design tools like market research, business model canvas and prototyping—hands-on experience is a bonus

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.