Engagement Lead (Electricity) - Expression of Interest

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.

Overview of our role

The Engagement Lead reporting into and working closely with the Strategy & Market Development Manager – Electricity, to co‑create and nurture Jemena’s Electricity Network (JEN) customer and stakeholder engagement strategies and plans. The role supports the design and delivery of engagement programs that strengthen customer relationships, enable positive commercial outcomes, and contribute to the long‑term sustainability of the business.

The role will lead with support and collaboration across key customer interfaces, including cultivating Customer Council relationships, coordinating Jemena’s Energy Charter engagement, championing Better Together initiatives, and managing the disclosures process. It will also partner closely with the broader team to deliver meaningful engagement initiatives across price reset projects, Customer Experience (CX) transformation activities, and internal customer experience optimisation and simplification programs.

Working across customers, stakeholders, and internal teams, the Engagement Lead helps bring the Market Strategy to life by translating strategic intent into clear, inclusive, and purposeful engagement and communication. This approach builds shared understanding, fosters trust, and enables alignment that leads to strong, coordinated outcomes. 

A little about you

• Experience in a relevant field such as customer management, community engagement, public participation, community development or social science.
• Experience in using customer engagement to grapple and tackle complex issues to deliver strategic outcomes.
• Proven interpersonal skills with an ability to proactively build and maintain positive, productive relationships with key stakeholders across a range of skillsets and diverse backgrounds in multi-disciplinary teams.
• Proven ability to interpret customer information and develop insights from research and data.  

Qualifications / certifications & Skills

• Relevant tertiary qualification.
• Experience in a relevant field such as community engagement, public participation, community development or social science.
• An understanding of factors influencing regulated energy networks is desirable.
• Understanding of energy customers’ needs and preferences.
• Project management qualifications (desirable).

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.  

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.