IT Infrastructure Operations Engineer

About Us 

Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.   

About the role 

As the IT Infrastructure Operations Engineer, you will be pivotal in ensuring the effective operation, reliability, and continuous availability of Jemena’s IT infrastructure across hybrid platforms and data centres. Your role will be specifically focused on the operational aspects of IT infrastructure, which includes proactive management, monitoring, incident resolution, and maintaining compliance with SLAs to support Jemena's critical services. 

As your role is operationally focused on the availability of systems, participation in an on-call 24x7 roster will be required to support some or all platform components, reflecting the critical nature of maintaining high system availability and performance across Jemena’s IT operations. 

About You 

To be successful in this, you will demonstrate extensive experience in the day-to-day management of IT platforms, including proactive monitoring, troubleshooting, and optimization across hybrid environments, along with; 

• Proven track record in managing incidents and problems effectively under ITIL frameworks.  
• Experience in rapid response to outages and performance issues, minimizing downtime and mitigating impacts on business operations. 
• Solid understanding of hybrid IT infrastructure components including cloud services (AWS, Azure) and on-premises systems.  
• Knowledge of how to effectively integrate and manage these environments to support seamless business operations. 
• Relevant Tertiary qualification 

Why you should come and work for us 

Our people are our greatest strength and inspiration so having various flexible working options, paid parental leave and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success. We are passionate about what we do and we are proud of who we are. Safety is the cornerstone of our organisation and respect for community and country is the keystone that locks in place our Group Values. 

Diversity/Inclusion  

We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. . We actively encourage applications from Aboriginal and Torres Strait Islander Peoples. 

When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.  

Recruitment Process 

As part of Jemena’s recruitment process, you will be required to undergo pre-employment checks.   

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.