Retail Operations Manager - 6M FTC

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. 

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.   

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our consumers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

THE ROLE

JD Sports is on the lookout for a passionate Retail Operations Manager to join our Retail Operations team in Sydney on a 6-month contract.

This is your chance to step into the engine room of JD – where store openings, retail projects, and operational excellence comes to life. You’ll lead everything from new store consumables and stock delivery coordination, to platform setups, retail compliance, and off-site management.

Working closely with stakeholders across APAC, Property, VM, Profit Protection and more, you’ll play a key role in driving projects forward and keeping our retail machine running smoothly.

If you thrive on fast-paced environments, know how to juggle competing priorities, and are passionate about delivering seamless store experiences, then this one’s for you.

Reporting into the Commercial Operations Manager, this role will be responsible for, but not limited to:   

Operations & Project Development

• Plan and execute consumables for new store setups
• Facilitate the handover process from relevant support office departments for new store setups
• Manage the delivery of consumables and sundries necessary for store setup
• Coordinate with the Warehouse Manager to ensure timely delivery of store opening stock packages
• Create platform accounts and logins for new store openings
• Oversee Retail field team travel in line with agreed budgets
• Liaise with APAC stakeholders to deliver consumables optimisation
• Manage weekly consumables orders
• Invoice approval
• Liaise with stakeholders and provide support to the Area team on compliance issues
• Support Commercial Operations Manager to optimise store operational processes, ensuring all documentation is updated
• Update and maintain Retail Policy & Procedures
• Support the VM Operations Manager with projects; ensuring they hit their deadlines and are within budget
• Research and articulate the vision of supporting projects, providing findings to the Commercial Operations Manager
• Document process steps for new retail initiatives and collaborate with People Development (P&D) for implementation

Off-Site Management

• Maintain accurate details of all Retail off-sites
• Support Retail field team to obtain new offsite space, as requested
• Coordinate with Property and Profit Protection to deliver any new off-sites required for existing or new stores

WHO YOU ARE

• Minimum 2 years’ experience in a similar role within Retail or like industry
• Previous experience as a Retail Manager is essential
• Strong organisational skills and attention to detail
• Proficient analytical skills with the ability to interpret data
• Previous experience/exposure to project management
• Strong influencing and stakeholder management skills
• Strong understanding of retail operations

WHAT’S IN IT FOR YOU?

• Monthly culture committee events
• Central CBD location
• Pre-pay day lunches
• Birthday leave
• Competitive Salary
• One month paid parental leave
• Referral bonus scheme
• Training and development to evolve and shape your career 
• Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre 
• Treat yourself with our attractive staff discount! This can also be used for friends and family 
• Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.