Training Facilitator (Onboarding)

About us:

At iSelect, we’re passionate about helping Australians reduce their household bills and save money, time and effort. We are Australia’s go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. We compare from a wide range of Australia’s leading brands and our highly trained consultants help customers compare, select and save.

What you do:

As a pivotal member reporting directly to the Learning and Development Manager, you'll play a key role in shaping the journey of our newest recruits. Your responsibilities will include guiding them through our comprehensive onboarding program, where you'll impart essential skills in contact center sales and customer service. Additionally, you'll provide hands-on leadership, directly managing their progress and development. Join us and be part of shaping the future of our talent pool!

Here are some examples of the tasks you would be asked to do

• Onboarding and training facilitation for our new Comparison Experts.
• Ensuring effective guidance and people leadership support for new hires during their crucial initial three months of employment to foster successful integration within iSelect
• Complete comprehensive learning needs analysis and identify gaps in learning pathways, provide recommendations, update, design, and develop solutions, in partnership with subject matter experts to align with the learning needs. 
• Ensure comparison experts have a great learning experiences through engaging training sessions, personalized assistance if required, and appealing content to help them excel in frontline sales.
• Constantly scan the market for best practice training techniques and systems for lifting Sales and Customer experience capability
• In partnership with the Learning and Development Lead, develop and deploy programs to uplift capability and create talent pools ahead of roles becoming available across iSelect.
• Assist the Learning and Development Lead in identifying training interventions for top talent retention plans across the organisation.

About you

• You're the type who truly cares – about your work, your teammates, and how every experience impacts people's lives. It's not just about ticking off tasks; it's about making a difference, plain and simple.
• Picture this: a mix of Contact Centre hustle and L&D finesse, topped with a sprinkle of passion for facilitation. That's you, bringing a unique blend of skills and experiences to the table.
• There's a fire in your belly when it comes to training and developing others. It's not just a job; it's a genuine passion. You light up when you see others grow and succeed.
• Proven instructional design experience (highly desirable), particularly in the area of Sales: You're not just about delivering training; you're a master at crafting engaging learning experiences. With your track record in instructional design, especially in the realm of sales, you know how to tailor content that captivates and inspires.
• Experience in eLearning development. Ideally using Articulate 360 (highly desirable): You're not afraid to dive into the world of digital learning. In fact, you excel at it. Whether it's creating interactive modules or designing captivating eLearning content, you're the go-to person. And if you're familiar with Articulate 360, well, that's just the icing on the cake.
• You're all about exploring new possibilities. "Why not?" is your motto because you believe that anything is achievable with the right mindset.
• Challenges? Bring 'em on. You love diving into problems headfirst, finding creative solutions, and making things happen.
• Our core values aren't just words on a page – they're a way of life for you. Celebrating wins, showing heart, being brave, and keeping it real are all part of your DNA

What's in it for you:

• An Ace Team - A highly supportive and collaborative People and Culture team
• Hybrid Working – the ability to work from home and the office
• Professional Development – We also encourage ongoing learning and development with free access to the full Linkedin Learning Library
• Recharge Days – For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave)!
• Salary packaging – we can help you to maximise your salary with options such as novated leasing.
• Annual iStar trip – We love to reward and recognize our employees, whether you’ve gone above and beyond or consistently upheld our Values of ‘Being Brave’, ‘Keeping it real’, ‘Celebrate’ and ‘Have Heart’ Last year our award winners went to Thailand!
• Income Protection Insurance – a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work-related.
• Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you’re ready to come back.
• Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
• Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
• Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!
• Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team

What’s next:

• We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application
• We can be flexible with interview times, and these will be conducted over MS teams virtually
• Don’t hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role via careers@iselect.com.au 
• Please note all applicants must have full working rights and will need to complete full background checks including Police Checks

iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email careers@iselect.com.au