Assistant Manager

This role is based in Mount Isa, QLD, offering a very strong remuneration package including accommodation.

Ready to take your career to the next level? The Isa Hotel is on the lookout for a dynamic and experienced Assistant Manager to join our thriving, multi-outlet venue. This is your chance to step into a key leadership role, working side by side with our Hotel Manager, and make your mark in one of Queensland’s most exciting hospitality destinations!

Our Offer:

• Attractive salary including accommodation!
• Enjoy career growth with ongoing training and development.
• Thrive in a supportive environment at an iconic pub.

What You’ll Do:

• Support the Venue Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
• Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement.
• Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
• Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
• Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

About Us:

Located in the heart of Mount Isa, Isa Hotel & RedEarth Boutique Hotel are premier destinations for both locals and travellers seeking comfort, style, and exceptional service. With our commitment to delivering unforgettable experiences and our vibrant community atmosphere, we pride ourselves on fostering a culture of passion, innovation, and teamwork.

If you’re ready to lead, inspire, and make a real impact, hit ‘Apply Now’ and take the next step in your hospitality career with the Isa Hotel!