Quality & Assurance Advisor

Infinite Aged Care is a progressive residential aged care provider with 18 established care homes across Queensland, New South Wales, South Australia & Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

The Opportunity

Join a team where your expertise makes a real impact. As the Quality & Assurance Advisor, you will provide assurance, coordination and practical support to strengthen Infinite Care’s regulatory readiness, quality systems and governance oversight. Reporting to the National Excellence & Risk Manager, the role focuses on coordinating audit preparation and follow‑up, maintaining high‑quality regulatory evidence, supporting mock audit and re‑registration programs, and enabling consistent assurance processes across the organisation including risk and policy support. 

Residential Aged Care Providers Australia | Infinite Aged Care

In summary this position will:

• Lead and enhance the organisation’s Risk Management Framework, including monitoring risks, supporting incident reviews, and maintaining the Enterprise Risk Register.
• Provide expert risk management advice to operational leaders and escalate significant risks to senior management.
• Develop, review, and update organisational policies and procedures in line with legislation, standards, and best practice.
• Coordinate the Policy Review Committee and ensure complex regulatory information is translated into clear, accessible documents.
• Support quality, compliance, and continuous improvement activities, including audits, accreditation, and regulatory reviews.
• Ensure policies and processes meet Aged Care, NDIS, WHS, and other regulatory requirements.
• Maintain accurate documentation and records in accordance with organisational and legislative obligations.
• Build effective relationships with internal and external stakeholders to support risk, quality, and compliance initiatives.

About You

• Comprehensive understanding of the Aged Care Quality Standards/NDIS Practice Standards and contemporary compliance frameworks.
• Working knowledge of regulatory audit processes, re‑registration requirements and quality assurance principles within the Australian aged care and NDIS sectors.
• In-depth knowledge of regulatory reform and sector changes within the Australian Aged Care environment.
• Strong analytical, critical thinking, and problem-solving abilities.
• High-level written and verbal communication skills.
• Ability to interpret and apply legislation, standards, and compliance frameworks.
• Proven competence in technical writing and document management.
• Ability to build effective relationships and influence stakeholders.
• Proficiency with clinical information systems, incident management platforms, and Microsoft Office applications (desirable).

Employee Benefits - Why work for us?

• FREE mandatory & self-paced training modules throughout your employment.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Earn extra income via weekly shift bidding for extra shifts in your week.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare.
• Fitness Passport to access discounted exercise, wellness and sporting facilities e.g aquatic centres
• FREE Employee Assistance Program for family, financial and wellbeing support services.
• Ability to cross-skill into hospitality and resident engagement teams.
• Ability to span your career across our 17 homes nationally.
• Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
• Companywide safety-first workplaces for our residents, families and staff.

Infinite Care accepts the Ausmed Passport, which is a free, digital certificate for the Australian aged care workforce that recognises their completion of eight, sector-wide, core mandatory training topics.

If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment – Victoria via email victoria.mulrin@infin8care.com.au