Customer Admissions Manager

Our Role

Reporting to our National Sales & Admissions Manager, the Customer Admissions Manager (CAM) is responsible for driving sales and occupancy, plus maintaining strong relationships with residents and partners within our organisation. Our vision at Infinite care is: Aged Care Provider - Redefining a New Generation of Residential Care

This exciting full time permanent role in our Melbourne footprint, breaks the traditional views on acquiring new consumers. It will challenge and reward you professionally - and for a true sales professional who thrives on achieving outstanding sales results and delivering service excellence, the role provides unlimited scope to be rewarded for both.

We are seeking a new Customer Admissions Manager at Infinite Care's 58 bed residential aged care home, located in Prahan. You will also work closely with our new resident families to guide them through what can be an emotional, stressful, and often very confusing process to understand the aged care system.

Our ideal applicants will:

• Have proven experience in sales, business development, or relationship management, preferably in the aged care or healthcare industry.
• Be able to demonstrate the ability to manage a referral / channel partner network which can generate qualified leads.
• Be able to build strong relationship and by doing so close deals and achieve targets.
• Possess excellent time management skills.
• Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
• Proficiency in using CRM software, Microsoft Office, and other relevant tools.
• Knowledge of aged care regulations, policies, and industry best practices will be highly regarded.

 What’s in it for you?

• Laptop, phone and other allowances to help you perform at your best and be on the move!
• Vast array of employee discounts across Food, Clothing, Electrical and other services via our external partner called Flare.
• Fitness Passport with is an additional discount to fitness, wellness and wellbeing sessions.
• Industry leading digital solutions that enable work life balance, accessibility to your colleagues to set you up for success.
• Free and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
• Employee referral program whereby attracting talent to Infinite is a key financial reward and recognition outcome for our people.
• Free professional development leadership training via micro-learning platforms.
• We offer our employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones.

Infinite Aged Care is a leader in residential aged care. We have facilities in Queensland, NSW, Victoria and South Australia and we take pride in our ability to provide an environment which encourages and enables residents to remain independent.

To view our existing locations, navigate via the link: Residential Aged Care Facilities - Our Locations | Infinite Care

If you’d like more information before applying, please contact our recruitment specialist Teri at teri.vallely@infin8care.com.au or 07 5667 0815.