Customer Support Assistant

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

The Role

At Infinite Aged Care, the Customer Support Assistant works with key internal and external stakeholders including the Facility Manager, Nursing, and care staff as well as allied health care professionals, residents, and their families to ensure the prompt and confidential administrative and sales support is provided in accordance with company policies, procedures, and regulatory standards.

This is a permanent full time Monday to Friday position reporting directly to our General Manager at our beautiful and brand-new Aged Care Home in Knoxfield, Victoria. Residential Aged Care Facilities - Our Locations | Infinite Care

 About You

You are an experienced, administrator, who in addition to having an eye for detail, possesses strong written and verbal communication skills as well as

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to “self-manage” and work to deadlines.
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplace

Whilst not essential experience in a regulated environment such as childcare or healthcare would be well regarded as would a certificate II or III in administration.

Who are we?

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland, NSW, and South Australia. We offer our employees the opportunity to broaden their skills and achieve their potential.

Benefits - Why work for us?

• Fitness Passport.
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive, positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents, families and staff.
• Positive wellbeing, fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Work-Rite Micro professional development FREE to all employees.

NOTE: To be successful in this position you will be required to complete pre-employment checks. You will also need to hold a current NDIS clearance and/or be happy to apply.