Administration Manager

Autumn Aged Care is proudly part of Infinite Aged Care who together are committed to providing high-quality residential clinical and care excellence within a welcoming & safe environment, so all our residents live well every day.

Our career opportunity

The role of Administration Manager is a critical part of ensuring operational excellence by providing high-quality administrative support services and upholding a safe working and living environment and for all Autumn care staff and residents. Reporting to the Executive Admin & Finance Manager, this full-time permanent Monday to Friday leadership is based at our Clovelly Cottage care home. The Administration Manager is dynamic and diverse by collaborating closely with all management, all staff, residents and visitors in accordance with the Autumn Aged Care’s company mission, operational practices and administration ways of working.

Learn more about this established care home based in Boronia via this link: Autumn Aged Care Boronia - Clovelly Cottage | Call 1300 428 886

A day in the life could look like:

• Lead the administration team including reception and rostering with a highly collaborative, supportive and empowering leadership style that achieves smooth administrative outcomes.
• Provide a high level of customer service to internal and external service providers, meeting and greeting resident families and visitors in a prompt, professional and courteous manner, including delegation of tasks to direct reports.
• Oversee the accurate and organised administration of resident’s information that is used following strict organisational privacy and confidentiality guidelines. Prepare and provide regulatory and industry auditing administration material as per directed by management.
• Utilise established company systems, tools and procedures that align to the administration outcomes being of a high quality and compliant standard, including strong follow-up attributes. Train all staff to this standard and delegation of activities.
• Support with new resident admissions ensuring all pre-and post-administration activities is completed within organisational guidelines.
• Actively participate in quality improvement initiatives ensuring quality of care outcomes.

About You

• Experience in a busy front-of-house environment administration and reception environment, ideally in a healthcare or aged care setting, hotel management and/or similar work experience with a high traffic of visitors and staff.
• Excellent interpersonal and strong communication skills to engage effectively with residents, their families, staff, and visitors
• Excellent attention to detail when completing a range of administration tasks, monitoring compliance, meeting operational standards, and documentation processes.
• Excellent computer literacy skills and the ability to follow set technology processes and equipment use.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment. Willingness to offer your support to leaders and staff to support residents care outcomes.
• A passion and commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.

Why Autumn Aged Care?

• We are a nationally recognised industry leader in residential aged care - we do things BETTER!!
• A collaborative, down-to-earth team culture where people truly care & support each other.
• We embrace, explore and elevate the way residential care is providing so our people love working for us.
• Resident centric operational practices, enrichment and engagement with kindness and compassion at heart of what we do!

Benefit for you!

• Non-for-profit salary packaging for all permanent employees including entertainment benefits
• Range of health and wellbeing sessions discounted via our partners Fitness Passport
• Discounted Health Insurance and related health advise
• Employee assistance program including financial budgeting advice
• Access to in-house and online training programs - FREE to all employees.
• Ability to span your career across our 23 homes nationally.
• Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
• Companywide safety-first workplaces for our residents, families and staff.
• Defence/Military Veterans are encouraged to apply.

If this role sounds ideal, follow the formal online application process to express your interest to work at Autumn Aged care a proud company part of Infinite Aged Care. This role won't be on the market for long, Apply NOW.