IT Operations Team Lead

Our Role

At Infinite Care, technology helps our teams deliver safe, efficient and compassionate support to residents and their families. Due to internal movements, we are seeking a new IT Operations Team Lead to join our IT team on a full-time basis in Bundall on the Gold Coast. The IT Operations Team Lead plays a key role in keeping our IT systems, infrastructure and support services running smoothly across the organisation.

About You

You’re a natural problem-solver who understands that strong IT support is about people just as much as technology. You bring a calm, solutions-focused approach and take pride in creating a reliable, secure and supportive technology environment that helps others do their jobs with confidence.

You enjoy leading a team, building positive working relationships, and continuously improving the way things are done. With a strong service mindset, you balance technical knowledge with clear communication, ensuring both systems and people are well supported.

To succeed in this role, you will have:

• A degree or diploma in Information Technology, Computer Science, or related field, or equivalent experience
• Strong understanding of IT systems, networks and hardware
• Demonstrated experience leading or coordinating a service-focused team
• Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms
• A customer service mindset, with patience and empathy when supporting users
• Strong analytical and problem-solving skills
• The ability to prioritise, stay organised and manage multiple tasks in a fast-paced environment
• A collaborative approach and the ability to build strong working relationships
• A commitment to secure, reliable and high-quality IT service delivery

Infinite Care’s Employee Benefits:

• FREE mandatory & self-paced training modules throughout your employment.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Discounted Fitness Passport to access health and wellbeing sessions.
• Employee Assistance Program for family, financial and wellbeing support services.
• Discounted Health Insurance.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare.

Ready to grow with us? APPLY NOW and be part of something bold, fresh, and full of potential.

If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment – Teri via email teri.vallely@infin8care.com.au or phone Teri on 07) 5667 0815.