Rostering & Staffing Specialist

The Role

We have an exciting and fast paced opportunity to join the Infinite Operational team at our stunning Chamberlain Gardens care home - Infinite Care Chamberlain Gardens | Wyoming Central Coast NSW in the role of Rostering & Staffing Specialist (*internally this position is called Customer Support Manager). This full time permanent site-based position reports directly to our General Manager, is an active member of the leadership team and provides high-level onsite administrative and customer service support to residents, families, and the care team, ensuring smooth day-to-day operations. This role oversees key administrative processes, maintains regulatory compliance, and supports the leadership team through proactive coordination and effective communication.

Key Responsibilities

• Working off our daily master rosters you will lead all roster management, backfilling of shifts & requests for new shifts across our direct, contracting and labour hire workforce.
• Partner closely with our corporate workforce optimisation team to ensure our rostering system data is accurate, up to date and enables forecasting for better resource management.
• You will lead all interactions with staff on site on fortnightly allocations, roster changes, picking up additional shifts and communication of “available/new” shifts available ensuring all daily shifts are filled and have back-ups.
• You will lead all training and user access to our timekeeping system and related troubleshooting.
• Appreciate and commit to maintaining confidential rostering information as per our company policies and code of conduct expectations.
• Welcome all new staff, complete inductions and site base tours that ensure onboarding of both employees and residents are of high quality, compassionate, welcoming and run smoothly.
• Be a high contributor to continuous improvement projects on process, engagement, experience and systems so our operations run smoothly for our residents and their families.

You will offer?

• Expertise in advanced administrative and office management tasks, including scheduling, document control, and workflow coordination.
• Excellent communication skills to liaise with residents, families, staff, and external stakeholders.
• Exceptional organisational and time management abilities to manage competing priorities effectively in a dynamic environment.
• Proficiency in using office software (e.g., Microsoft Office Suite, email platforms).
• Strong attention to detail and accuracy in data entry, reporting, and compliance tracking
• Extensive Staff (direct, contractors and labour hire) rostering experience is mandatory.
• You thrive working directly with operational teams, being the single point of contact to ensure our staff have the right rostering information to carry out their roles.
• Fast paced roles are perfect for you – you could almost be a professional “juggler” whilst carrying yourself cool under pressure.
• Being an excellent communicator, your attention to detail both via phone, email and in person is your super-power.
• Working with our staff and residents you hold a valid NDIS Clearance or very happy to obtain one to operate within our facility.
• Tertiary qualification in Certificate or Diploma in Business Administration, Office Management, or equivalent professional experience is essential.

Benefits - Why work for us?

• Fitness Passport to access discounted health and wellbeing sessions on us!
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive, positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents, families and staff.
• Positive wellbeing, fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Work-Rite Micro professional development FREE to all employees.

Why Infinite Aged Care!

We are an Australian residential aged care provider with over 30 years’ experience in delivering quality aged care to the elderly. Infinite Care began our current aged care provider journey in 2014 after acquiring the Bonney Healthcare Group, a trusted provider in South Australia since 1988 with five existing facilities in Adelaide. As part of our vision to become a best of breed aged care provider, and employer of choice in the aged care sector, Infinite Care has continued to expand in recent years with facilities in Southeast Queensland, Cairns, New South Wales and more in the pipeline across Australia.

Come join us to deliver on our purpose of Making Aged Care Great!!

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks including online medical questionnaire and evidence of work rights.