Service Desk Coordinator

Infinite Aged Care is more than a care provider— we are a progressive residential aged care provider turning the dial on improving the aged care sector. Joining Infinite Care will see you be part of a values-led organisation that prioritises integrity, innovation, and inclusion. Expect a supportive culture, flexible work arrangements, and the chance to make a real difference leading our Marketing and Communications team that supports 18 established care homes across Queensland, New South Wales, South Australia, and Victoria! 

Full-time | Gold Coast Corporate Office

At Infinite Care, we’re not just reimagining aged care for our residents, we’re also making sure our teams have the tools and technology they need to do their best work every day. Behind the scenes, our IT team is the engine that keeps us connected, supported, and running smoothly.

We’re on the lookout for a Service Desk Coordinator to lead and support our Service Desk team. This role is all about driving high-quality service delivery, resolving IT issues quickly and effectively, and fostering a culture of collaboration and continuous improvement.

This is a full-time role located in our national support office in Bundall - 8.30 till 4.30 or 9 till 5.

Residential Aged Care Providers Australia | Infinite Aged Care

What you’ll be doing:

Support and guide the Service Desk team to deliver excellent IT service to our staff and residents.

• Overseeing the ticket queue by prioritising requests, allocating tasks, and ensuring service levels are met.
• Acting as the key escalation point for more complex technical issues and helping the team find effective solutions.
• Troubleshooting and resolving a range of hardware, software, and connectivity issues.
• Providing both remote and on-site support across our offices and care homes to keep operations running smoothly.
• Contributing to the creation and continuous improvement of our knowledge base and support documentation, helping users find answers quickly.
• Gathering and reviewing user feedback to identify opportunities to enhance the quality of our services.
• Collaborating with the wider IT team on projects, improvements, and new initiatives.

What we’re looking for:

• Proven experience in IT service desk operations or coordination
• Previous experience with service desk systems
• Strong technical troubleshooting skills across systems, software, and networks
• Excellent communication skills — able to translate “tech speak” into plain English
• Calm, professional, and customer-focused approach
• Demonstrated ability to manage priorities and lead a small team
• IT qualifications or certifications (ITIL, CompTIA A+, MCP) are desirable
• Already have, or the ability to apply for a NDIS workers clearance
• MUST have a current valid driver's licence and car

Why Infinite Care?

• Join a values-driven organisation making a real difference every day
• Lead a supportive, collaborative IT team environment
• Career growth and professional development opportunities
• Be part of an organisation where your work has purpose and impact

Many employee benefits include:

• Discounted Fitness Passport to access health and wellbeing sessions.
• Employee Assistance Free Program for family, financial and wellbeing support services.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare.
• Enjoy Discounted Health Insurance with Australian Unity.

If you’re ready to step up and make your mark in a role where no two days are the same, we’d love to hear from you.

Apply today and help shape the future of IT at Infinite Care.