Our client, a specialized municipality located in the Heart of Alberta, has an immediate need for a Support Analyst, this is a contract position for twelve (12) months. This role will be in Sherwood Park, Alberta. This position will address end-user support needs, including worksite support, as required, per documented standard operating procedures and internal practices. This includes troubleshooting and resolving end-user incidents (end-user hardware and software, mobile devices) and fulfilling service requests.
How you will thrive...
Be customer focused
Be experienced with remote working
Be efficient with independent work
Be a team player
Be familiar with ITIL
Be experienced and capable
What you will need to succeed...
Minimum of 2 years of directly related infrastructure IT experience
Industry Experience / Technical Knowledge – good knowledge and understanding of:
Network operations and connectivity
Microsoft operating systems, Active Directory, File/Print, Exchange, etc.,
Remote access technologies, including Direct Access, Remote Desktop, ActiveSync, VPN.
Proven interpersonal and verbal/written communication skills; ability to maintain professional working relationships.
Able to work and contribute as part of a successful team
Customer Service skills
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Should have some understanding municipal services and structure.
Client requires proof of Covid-19 vaccination to access job site. Providing proof of vaccination is a condition of employment with Ian Martin” for this opportunity.
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We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.