Our client, the third largest producer of Canadian oil and natural gas and the second largest refiner and upgrader with extensive midstream and downstream infrastructure, has an immediate need for a Communications Coordinator to collaborate with business stakeholders and execution teams. This is a contract position for one (1) year located in Calgary, Alberta.
Description
The communications coordinator backstops all functions inside the Network Communications & Engagement team in Retail. With a predominant focus on communications principles, the coordinator supports the execution of communications plans and tactics to improve program execution and deliver measurable contributions towards meeting business objectives. A writer and copy editor with proven expertise, the coordinator supports both consumer- and retailer-facing initiatives through communications and training to retailers, dealers, CSRs, social and digital communications with customers and direct customer contact as a key backup to the customer service and digital teams within the department. The preferred candidate has a passion for (and demonstrated experience in) retail customer service, great grammar, simple messaging, and some knowledge of best practices in digital and social communications.
Accountabilities
- Write articles and short copy for a variety of operational, marketing and communications needs (print and digital).
- Copy, edit communications, marketing and training materials using CP Style Guidelines.
- Maintain editorial calendars to ensure timely and targeted communications to both internal and external audiences.
- Provide back-up to customer service department for managing customer queries.
- Provide presentation support to the Retail department by creating/editing/fine-tuning PowerPoint presentations for internal and external audiences.
- Assist Training team with fine-tuning materials and presentations.
- Work with marketing team and other departments as necessary to write/edit copy to create messages that effectively communicate business objectives.
- Provide backup to digital advisor on social media and digital uploading and content review/responses.
- Support the team on online and in-person event execution, such as conference calls/broadcasts, training meetings, town hall meetings and tri-annual network conference.
Required
- 1-3 years experience in a communications role
- Retail customer service experience preferred and an asset
- Degree in journalism, Public Relations or communications preferred.
- Must be a strong writer able to write in a variety of styles
- Experience in copy editing (looking for a grammar stickler)
- Familiarity with CP Style Guidelines and Technical Writing experience is an asset
- Skills in Microsoft business software (Word, PowerPoint and Excel). Working knowledge of PowerPoint/Presentation principles preferred.
- Experience working in Retail (any industry) but with a key focus on serving customers.
- Familiarity with digital and social execution
- Experience using a content management system is an asset.
- Event planning experience is an asset.
- Soft skills
- Forward-thinking - knows how to hunt for a news story.
- Big picture thinking - can connect dots between teams, stories and departments to better serve our audiences.
- Able to shift gears quickly, depending on changing needs of the business.
- A savvy self-starter who knows when to act and when to ask before acting.
- Team player with solid research skills to assist others with delivering the right message for their needs.
- Ability to work under pressure with tight - and changing - timelines is essential
- Strategic thinker and problem solver who can think outside the box
- Excellent planning and organizational skills.
- English proficiency required
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com
We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.
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