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Workplace Services Representative

  • LocationDuluth, MN 55802 - United States
  • Positions1 Position
  • Published At:a month ago

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  • Job no: 55273ENBJP00012666
  • Categories: Engineering

On behalf of one of North America’s largest natural gas distributors, we are looking for a Workplace Services Representative in Duluth, MN

Specific Accountabilities:

  • Answer phones
  • Visitor Management
  • Photo ID badges and upload pictures to WorkDay
  • Nameplate requests, input location information in WorkDay
  • Action invoices and Service Now tickets for Workplace Services
  • Elink, SharePoint, Service Now, E-mail response activities
  • Vendor Management
  • Liaison for large moves, weekly moves, additions, and changes
  • Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
  • Provide backup (alternate) coverage for other Workplace Services team members
  • Participate in various projects such as Environment Health & Safety initiatives, sustainability programs, or other facility-related projects
  • Deal with difficult situations and clients in a calm and professional manner
  • Cross Train with other Navigators and Workplace Services Coordinators
  • Parking Management
  • Access Card Management
  • Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
  • Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)

Knowledge, Skills & Abilities:

  • Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
  • 1-3 years experience in an office administration role or customer service role
  • Must have the ability to manage and prioritize across multiple areas and issues
  • High energy and enthusiastic with a desire to provide an exceptional customer service experience
  • Demonstrated problem-solving skills
  • Proficiency in Microsoft Office Suite (Word and Excel) is required
  • Ability to create and innovative effective solutions to challenges
  • Maintain the integrity of the company brand and protect the company’s reputation in interactions with guests, employees, and contractors
  • Possess keen attention to detail and has the ability to maintain confidentiality at all times
  • Significant communication skills; written and verbal skills both in-person and on the telephone

Scope:

  • Administrative work requiring initiative and a positive professional demeanor
  • Respond quickly and efficiently in a dynamic environment
  • Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution

#MON

#EWEMI

  • Published on 19 May 2021, 9:10 PM