Professional Services Operations, Business PartnerHybrid

Who are we?  

Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

AI at Humanforce 

At Humanforce, we’re not experimenting at the edges of AI, we’re redesigning the core of how we operate. We see AI as a fundamental shift, not an incremental improvement, and we’re deliberately moving toward becoming an AI-native organisation.  

That means rethinking how work gets done end-to-end, how we build our products, make decisions, serve customers, and scale impact. We’re not layering AI onto old ways of working, we’re redefining and reimagining our processes, tools, and team structures to take full advantage of what AI makes possible.   

This is a moment of real change. We’re moving fast, learning in real time, and challenging assumptions about roles, workflows, and productivity. If you’re motivated by transformation, not optimisation, and want to help shape how a global tech company operates in an AI-first future, Humanforce is the place to do it. 

Who you are 

You are an experienced operations professional with a deep understanding of how Professional Services organisations run; from implementation delivery and resource planning to project economics and services margin. You bring a data-driven mindset and a passion for building the operational infrastructure that allows a high-growth PS function to scale with consistency and confidence. 

In this role, you will sit at the centre of the Professional Services organisation, partnering closely with PS Delivery Leads, Revenue Operations, and Finance to ensure that every engagement is resourced correctly, tracked accurately, and delivering value for both customers and the business. You thrive in fast-moving environments, are comfortable with ambiguity, and have a proven track record of translating complex delivery data into actionable operational improvements. 

What you will do 

• Own the operational backbone of the Professional Services function – managing and maintaining accurate resource allocation and project pipeline data and ensuring seamless flow of information from sales opportunity through to project close 
• Build and maintain PS-specific dashboards and reporting frameworks that track billable utilisation, time-to-value, delivery margins, project health, and revenue forecasting, delivering actionable insights to PS leadership and Finance on a monthly and quarterly cadence 
• Drive resource planning and capacity modelling across the PS team, making data-informed staffing and scheduling decisions that maximise utilisation targets and support profitable, on-time delivery 
• Act as the operational bridge between Professional Services, Revenue Operations and Finance, aligning on deal scoping assumptions, services revenue recognition, capacity constraints, and joint operating cadences 
• Design, document, and continuously improve PS delivery processes, implementation playbooks, and SOPs that enable repeatable, high-quality customer outcomes and reduce time-to-value across the implementation lifecycle 
• Lead PS operating cadences including weekly pipeline reviews, resource planning sessions, delivery health checks, and quarterly retrospectives to drive accountability, surface risks early, and embed a culture of continuous improvement 
• Support PS financial operations including budget tracking, revenue forecasting, invoice management, and P&L oversight in partnership with Finance, ensuring the accuracy and timeliness of all PS financial reporting 

What you’ll need 

• 5+ years’ experience in an operations role within a B2B SaaS or technology company, with direct exposure to supporting a Professional Services or implementation delivery function 
• Solid understanding of PS economics – including billable utilisation, revenue recognition principles, services margin, and capacity planning, with the ability to own and interpret P&L data 
• Hands-on experience with Professional Services tools such as Kantata or equivalent platforms, alongside CRM proficiency (HubSpot preferred) 
• Proven ability to build KPI frameworks, executive-level dashboards, and operational reporting packages that translate complex delivery data into clear, decision-ready insights 
• Strong analytical and financial acumen, with experience in capacity modelling, forecasting, and cross-functional financial processes 
• Excellent cross-functional collaboration skills, with a track record of working effectively across Delivery, Sales, Finance, and RevOps stakeholders to drive alignment and accountability 
• Demonstrated use of AI tools in day-to-day operations, or a strong and genuine eagerness to adopt and apply them to improve operational outcomes 

Some ‘nice to have’s 

• Experience owning end to end operations across Customer Experience; including Customer Success and Customer Support, alongside Professional Services 
• Experience with formal project management methodologies (PMP, PRINCE2, or equivalent) or implementation frameworks common in HCM or WFM software delivery 
• Background in global or hybrid (onshore/offshore) PS resourcing models, including experience managing partner or third-party delivery channels 
• Exposure to leading PSA system migrations or large-scale process transformation initiatives within a Professional Services context 
• Familiarity with HCM, Workforce Management, or HR technology implementations from either a vendor or consulting background 

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum two days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals. 

Benefits

• A truly flexible workplace through our Flex@HF approach 
• The opportunity to be part of a fast-growing global tech company 
• A focus on learning and development through Humanforce HR 
• A generous talent referral program – know great people, be rewarded 
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary 
• 4 extra days leave to focus on your wellbeing 
• Contemporary and practical Employee Assistance Program  
• A cool reward and recognition program – shout to your colleagues and earn points to spend 
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers 
• Fun, collaborative culture with passionate people 
• A workplace where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.